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Process Improvement Manager (Black Belt Six Sigma) - Iloilo Iloilo City

Iloilo City ILOILO
2021-09-07 03:23:06
Process Improvement Manager (Black Belt Six Sigma) - Iloilo Iloilo City
Client Industry:

SHARED SERVICES

Job Description and Qualification:

Overview:

Responsible for analysis, development and ongoing improvements to business practices, processes, procedures and tools. Reviews, analyzes, and evaluates user needs. Develops specific business processes and facilitates implementation.

Description:
• Lead Organization wide Strategic initiatives independently
• Drive cross functional business initiative/ projects
• Facilitate implementation of measurement indicators at various levels based on client expectations and providing meaningful analysis
• Interact with leadership and peers to drive and influence improvement objective and create a Continuous Improvement roadmap
• Collaborate with Global Business partners and the Business Excellence CoE members
• Drive change management through stakeholder management and influence business improvement objectives for the vertical
• Responsible for leading process improvement projects, focusing on process... re-engineering, improving process quality, efficiency and resolution rate
• Mentor Lean Six Sigma Yellow Belt /Green Belt/ Black Belt projects
• Drive and plan Kaizen events in the organization
• Coach and mentor process improvement consultants supporting the Operations team

Qualifications:
• University degree with 3 -5 years’ experience on business process improvement, 1-3 years quality improvement experience from the call center industry
• Must have strong background of BPO or contact center industry
• Strong customer orientation and able to collaborate effectively across the organization
• Excellent oral and written communication skills
• Six Sigma Black Belt Certified
• Ability to work under pressure with good discipline, organization and time management skills

Salary:

PHP 1M – 1.9M
Iloilo City Iloilo Philippines
Process Improvement Manager (Black Belt Six Sigma) - Iloilo Iloilo City John Clements Iloilo City
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