Customer Service Stars Wanted Christchurch Who we are:
We are the Citizen & Customer Services unit and we're here to make the customer experience a great one. We're one of the first councils in New Zealand to provide the ability for citizens to manage a service request without having to call or see Council staff in person. We give customers the ability to deal with us the way that they want to; their way, any time. We give them the option to choose online, choose e-mail, choose face-to-face, or choose phoning 24/7 at a time that suits them.
Our philosophy is putting exceptional customer service at the centre of our Council. Our team are the first point of contact for the Council, and we make sure that 87% of customer queries are dealt with by us in that first interaction. We have 12 multi-channelled customer service hubs around Christchurch, where we provide front line service, take over 45,000 calls and up to 10,000 e-mails per month. If we can't help you, we'll find the person or team who can.
What you bring:
Although... your customer service experience across each of these channels is advantageous, your training will include Contact Centre, face-to-face and digital customer support.
We work with a lot of online systems every day. As a keen solutions finder, who enjoys working with technology and process, this does not phase you. Your awesome communication skills, both written and verbal, mean you are known for building effective rapport, doing the best job you can to be informative and helpful.
We acknowledge there's no "one size fits all" for this Customer Service Representative role, however, it's essential that you have come from a background in customer services. Your direct, professional interactions with customers and your genuine passion and commitment to the customer experience will be welcomed here.
What we offer:
We're a fun unit that understands the importance of teamwork and wellbeing. We work hard to make sure this is a place where our staff want to be, and you'll contribute to that culture. We have a focus on continuous improvement and we encourage our people to adopt this.
In return, the Christchurch City Council can offer you a very competitive salary, a supportive working environment alongside enthusiastic, talented colleagues, who are proud of their achievements and excited by our future.
We have a proud commitment to progression from within our team and provide opportunities to add value through projects and additional activities.
After the recruitment process (including an Assessment Centre scheduled for late September), it is planned for these positions to commence 11 October 2021.
To view the position description, please click on the link at the foot of the page
Salary: Up to $61,276 per annum Hours of work: Permanent, Full-time positions Christchurch New Zealand
Customer Service Stars Wanted Christchurch Christchurch City Council Christchurch