Service Advisor Auckland Customer Focused role Work with market leading brands Career development and opportunities throughout New Zealand TransDiesel is a true New Zealand success story and 100% New Zealand owned and operated. From humble beginnings 40 years, today TransDiesel is regarded a market leader for Construction Equipment, Diesel Engines, Transmissions, Generator sets, Oil and Filtration products. TransDiesel has secured the distributorship of leading global brands including Volvo and Yanmar Construction Equipment, Shell Lubricants, Kohler Generators, Perkins Engines and Parts and Allison Transmissions. We are committed to creating a world class sales and service organisation which is underpinned by our customer promise of we've got your back.
Reporting to the Operations Manager, you will be the first point of contact for our customers regarding any machine service or repair requirements, applying analysis and problem solving skills to each situation to provide accurate service advisory... support to the customer and the service workshop. The role will require you to plan and organise effectively to ensure the needs of all external and internal customers are met, as well as taking responsibility for the case management process for all workshop jobs.
We are looking for an individual with previous customer facing experience in an automotive or workshop environment, who understands the importance of excellent customer service delivery and can work well within a team environment. You will have strong communication skills and be a natural problem solver, with a focus on achieving results and a pragmatic approach to planning and organising the delivery of solutions.
As Health and Safety is paramount in this industry you will be up to speed with practices and be able to demonstrate this in your work habits. This knowledge will help you to promote the company image in a professional manner as well as provide first class customer service.
Here at TransDiesel our values are really important to us - we are a passionate group of people who work together as a team to deliver a customer experience that is flexible to their needs. We are truthful in our work - we do what we say we will do and we treat each with respect.
If you want to join us on our mission to be NUMBER ONE and recognised as New Zealand's best sales and service organisation then hit APPLY NOW and come join our team Auckland New Zealand