Head IT For a Fintech Start-up at Lagos, Nigeria Roles and Responsibilities
We are looking for an experiencedHead of IT/Contact Center to oversee all IT (Information Technology) functions in our company. You will be in charge of a team of IT managers and manage the companys technology operations and the implementation of new IT systems and policies. An excellent Head of IT/Contact Center is very knowledgeable in IT and computer systems. They have a solid technical background while able to manage and motivate people. The ideal candidate will be experienced in creating and implementing IT policies and systems that will meet objectives. The goal is to ensure IT systems and people are effective and functioning within the limits of budget, time and specifications of the company.
Responsibilities Oversee all technology operations across companys markets (e.g. network security) and evaluate them according to established goals Devise and establish IT policies and systems to support the implementation of strategies set by upper... management Ensure all contact centers across our markets are running smoothly with up to date tools and technology (currently Nigeria & Kenya; more to come) Analyze the business requirements of all departments to determine their technology needs Purchase efficient and cost effective technological equipment and software Inspect the use of technological equipment and software to ensure functionality and efficiencyIdentify the need for upgrades, configurations or new systems and report to upper management Coordinate IT managers and supervise computer scientists, technicians and other professionals to provide guidance Control budget and report on expenditure Assist in building relationships with vendors and creating cost-efficient contracts
Desired Candidate Profile
Proven experience as Head of IT/Contact Center or similar role
Experience in analysis, implementation and evaluation of IT systems and their specifications in respect to a large contact center
Sound understanding of computer systems (hardware/software), networks etc.
Experience in controlling information technology budget
Excellent organizational and leadership skills
Outstanding communication abilities
BSc/BA in computer science, engineering or relevant field; MSc/MA will be a plus
Age Bracket: 28 - 35 years Lagos Nigeria
Head IT For a Fintech Start-up at Lagos, Nigeria Wow Jobs (Wow Softech Pvt. Ltd) Lagos