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Administrator, Data Service Delivery Cyberjaya

Cyberjaya SELANGOR
2021-05-29 21:09:13
Administrator, Data Service Delivery Cyberjaya
What is the opportunity?

RBC Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally.

What will you do?

The Analyst will act as a business expert to the Data Services Delivery ( DSD ) department and will be involved in a wide range of functional tasks including co-ordination and execution... of DSD ops projects, technical support, on-boarding new clients, process improvements, global and local projects, testing, designing and delivering technical training.
• Use technical excellence to ensure DSD deliverables are of a high quality in terms of accuracy and consistency.
• Escalation point for DSD staff in providing technical support and advice for SCUBA
• Minimise errors by ensuring adherence to company policies, established standards and procedures.
• Participate in testing of system enhancements and changes and provide recommendations and constructive solutions for issue as that arise.
• Develop and support process improvement initiatives to enhance quality and productivity.
• Work on project initiatives and migrations as the need arises particularly for Milvu
• Design and Deliver training solutions for other “identified” Business Partner audiences within RBC Investor Services, objective being to grow Global Client Operations knowledge in other roles. To coordinate & lead SCUBA project
• Ensure that necessary controls are taken in terms of training to reduce losses and quality improvement (case sharing & best practices during training sessions, example of existing errors and losses in the team)

What do you need to succeed?

• Degree in Accounting, finance or any relevant field with minimum 2-4 years of relevant experience
• Proficient in MS Office, knowledge in Excel VBA
• Knowledge in data vendors i.e. Bloomberg / Telekurs / FTID / Reuters
• Proficiency in English language (Written/Oral) and interpersonal skills


• Able to work under pressure
• Able to solve problem in an effective manner
• Client focus: Planning and organization ability
• Able to work under pressure following tight deadlines and/or SLA requirements


What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit

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Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.


City: Cyberjaya
Address: Wisma RBC, Block 3544, Persiaran Apec, 63000, Cyberjaya, Selangor, Malaysia
Work Hours/Week: 40
Work Environment: Office
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Monthly
Required Travel (%): 0-25
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 06/02/2021
Req ID: 366581

Posting Notes
Cyberjaya Selangor Malaysia
Administrator, Data Service Delivery Cyberjaya _external, RBC Cyberjaya
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