CALA Services Delivery Engineer Mexico City
Position: CALA Professional Services Delivery Engineer
Responsibilities:
Complete all projects as per the defined SoW (Statement of Work) within the budget.
Support & deliver Network Implementation Services to drive Customer Acceptance of deployed hardware & functionality
Understand a system network design and execute statement of works.
Delivery of quality services to meet customer requirements.
Ribbon Software installation, commissioning and execution of test plans.
Creation and execution of action plans, workarounds & MOPs for custom activities collaborating with Global internal design and support teams.
Develop the high-level network methodology - technical requirements / risk analysis.
Effective and concise Technical Report writing for both internal and external organisations.
Proven communication skills increasing Customer trust and personal consideration
Relationship building & interaction across internal & external organisations
Support issue... resolution
Effectively adaptable and flexible to an ever changing & evolving environment
Work from various customer locations
Qualifications:
Excellent spoken and written English and Spanish. Portuguese will be considered as a plus.
Bachelors degree in Telecommunications or Technical discipline.
Between two and five years of work experience in Technical roles in Telecommunication.
Understanding of Unified Communications industry environment (SBC, Application Servers, Media Gateway).
Knowledge of Linux Operating Systems and LAN/WAN Networking are mandatory.
Knowledge of VoIP, IP and SIP protocols, Wireshark, tcpdump are required for the job.
Knowledge of Openstack and VMWare are a plus.
Knowledge of Scripting Programming languages (python, perl, PHP) and programming skills on APIs are a plus.
Ability to take a project or task from inception to completion understanding when to escalate and strong problem analysis skills.
Ability to work in a time critical environment is required and comfortable working independently.
Organizational and time management skills.
Solid written and verbal communications skills, as well as a track record working with other teams
Mexico City CDMX Mexico
CALA Services Delivery Engineer Mexico City Manning Global Mexico City
