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Engineer Infrastructure Engineering Mexico City Celanese Mexico City

Engineer Infrastructure Engineering Mexico City

Mexico City CDMX
2020-11-18 09:27:50
Engineer Infrastructure Engineering Mexico City
Overview:

Overview

Celanese is a Fortune 500 global chemical innovation company that engineers and manufactures chemicals used in products essential to everyday living. Headquartered in Dallas, TX, we employ over 7,700 dedicated people working between 43 facilities across 18 countries. We are committed to employee growth and creating shareholder value to ensure continued opportunities make a difference. Our company focuses on the safety of its employees, provides competitive compensation (including benefits starting day 1), and emphasizes giving back to the community.

Responsibilities:
• The responsibility of an Advanced Engineer Infrastructure Engineering will be to provide remote support for any PC issues that cannot be resolved by Service Desk or on-site support staff but also includes a strong emphasis on application packaging.
• Duties will include written updates on the status of current calls and open issues and requests.
• The Endpoint Infrastructure Engineering is... responsible for service delivery of one or more global IT services (ownership). This includes being the subject matter expert (SME), as well as being responsible for the full-service lifecycle (vendor selection, implementation, operations, updates, documentation, change management, communications, continuous improvement). Examples for IT Services in the PC area are: SCCM Administration and Configuration, Application Packaging and Deployment, Operation System Imaging and Deployment, Support VDI Infrastructure, Configuration management through GPO and other administrative tools, and Office 365 and One Drive for Business.
• Support IT services as a contributor or backup of the service owner (examples of IT services see above).
• Work on IT projects as a technical project manager, technical coordinator or individual contributor.
• Collaborate with peers from other sub departments or teams in IT and business functions.
• Create technical training materials and documentation.

Qualifications:
• Strong English language skills (oral and written) with experience interacting with upper level of management and staff.
• Proven track record of proficiency to package/distribute/deploy applications and features and configurations in SCCM. Strong focus on the whole packaging process on enterprise level.
• Install, configure and troubleshoot Microsoft Windows client operating systems (Windows XP, Windows 7, Windows 10). Install, configure and troubleshoot Microsoft Office products (Office 2010, Office 365, OneDrive).
• Experience with endpoint image creation, process, procedures and task sequences.
• Strong focus on endpoint configuration including registry editing, Group Policy management, and post image configuration changes.
• Manage of PCs with Microsoft SCCM (OSD, packaging, deployments), configuration of the SCCM sites like distribution points is a plus.
• Troubleshooting LAN connectivity issues in a TCP/IP environment.
• Identifying and removing security threats (viruses, spyware, malware).
• Experience with Service Now ticketing system.
• Supporting remote access technologies (e.g. Palo Alto, Juniper VPN).
• Answering questions and resolving problems for end-users from a remote location
• Installing and testing patches, security fixes, and service packs
Mexico City CDMX Mexico
Engineer Infrastructure Engineering Mexico City Celanese Mexico City
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