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Customer Service Analyst Mexico City Beckman Coulter Life Sciences Mexico City

Customer Service Analyst Mexico City

2020-11-18 08:12:00
Customer Service Analyst Mexico City
• Handle customer phone calls and process phone and ecommerce orders.
• Assist customers with inquiries or issues concerning orders.
• Provide efficient response and resolution to all customer requests.
• Timely follow up and feedback provided for all customer issues.
• Analyze, review, and process customer requests for return authorization and credits.
• Maintain effective communication with customers to ensure accurate billing and shipments.
• Create and maintain contracts.
• Review electronic orders and resolve holds.
• Achieve and maintain a positive rapport with customers
• Collaborate with field sales, accounting, planning, technical support, marketing, warehouse, training and education, and returns department
• Handle daily call volume and order processing.
• Ensure that customer information is current and accurate.
• Commit to meeting individual agent goals.
• Create and distribute monthly/quarterly report for key customers
• Provide analytical support using Excel and BI... tools
• Contribute to overall KPI targets.
• Resolve problems by clarifying issues, researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
• Continue to learn new technology.
• Understand the big picture and how this role significantly impacts the overall business
Mexico City CDMX Mexico
Customer Service Analyst Mexico City Beckman Coulter Life Sciences Mexico City
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Salud Auditiva Guayaquil Avenida Francisco Boloña 7-17. Torre Medica Xima, Local 1, Planta Baja (Detrás del Policentro) EC
Salud Auditiva Guayaquil
Avenida Francisco Boloña 7-17. Torre Medica Xima, Local 1, Planta Baja (Detrás del Policentro) EC

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