Island Host Chinese Speaking Maldives Job Description
· Manage day-to-day operations of Front Office Department service.
· Assist the Front Office Supervisor / Managers in planning, implementing, organizing and coordinating the smooth and efficient operation of the guest service.
· Welcomes the guest at the jetty and availing Villa Host service.
· Provide guest recognition at all times by addressing guests by name and interacting with them on a personal level throughout their stay.
· To never say no to a guest by offering alternative options.
· To check the cleanliness and set-up of assigned villas are in accordance with hotel standards.
· Ensure and reconfirm all the flight details are correct upon check-in according to guest reservation.
· Liaise with all departments to ensure high standard of guest service.
· He/she should be fully conversant with all services and facilities offered by the hotel and about the local vicinity.
· To be able to drive the buggy whenever and... wherever requested.
· Always provide flexible and personalized service at all times.
· Always well groomed, clean, pleasant and creating renowned memorable experiences for the guests.
· Take care of all assigned guests and coordinate with all concerned departments to fulfill guest needs and requests.
· Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.
· Keeps concerned departments informed about the guest allergies and food preferences.
· Update Opera with guest preference, likes and dislikes on to the guest profile section.
· Follow up all the guest needs until they are completed up to the guest satisfaction.
· Serves welcome drinks and escorts the guests to their assigned Villas.
· Conducts the island orientation and in room check-in process in a fast and efficient manner, following all the standards and liaising with concierge for luggage delivery.
· Takes care of the guest requests and liaise with respective departments or areas: e.g. Concierge, Reception, Lifestyle, Housekeeping, F&B, Watersports & Spa bookings, and any special requests etc.
· Knowledge of using the point of sale, Property management software and any other system or software to perform the duties.
· Able to perform software operations like check-ins / check-outs, update profile, room reservations, requests, apply payment, verify and adjust billing, activate room keys, process checkout etc. on the hotel PMS software.
· Records transactions and order items in Point of sales (POS) system.
· Updates guest feedback and comments on to the system.
· Fully conversant with accommodation features: layout, room type, location, decor, in room facilities and equipment.
· Fully aware of operating procedures for all electrical and electronic equipment in the guest Villas.
· Serves the guests in a calm, discrete and courteous manner, respecting timing standards.
· Supports the other departments such as, Housekeeping and Room service with the guest requests if required.
· Maintain cleanliness of work areas throughout the day.
· Performs all his/her duties with the sense of priority and dedication.
· Carries out checkout in efficient manner, offering luggage assistance and transportation.
· Wishes fond farewell to the guest at the time of departure.
· Takes notes of all the information, updates and instruction and giving proper handover before signing off from the shifts.
· To attend and contribute to all meetings, Departmental, Hotel training as scheduled, and other related activities.
· Flexibility to respond to a variety of different work situations and ability to work on your own.
· Maintain complete knowledge of all Front Office services, contents & preparation methods, outlets and hotel services/features.
· Be well versed in hotel fire & life safety/emergency procedures.
· Prepare & attend all briefings, meetings and trainings as assigned by management.
· Report for duty on time wearing clean and complete uniform at all times.
· Maintain a high standard of personal appearance and hygiene at all times.
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Island Host Chinese Speaking Maldives PULLMAN Maldives