Buy/Sell/RentServicesReal EstateEventsMaldives JobsBusinesses
Fonolive, #1 Social Job Search Engine Create your resume profile in just 5mins.

Island Host Chinese Speaking Maldives

Maldives
2021-05-30 00:24:38
Island Host Chinese Speaking Maldives
Job Description

Primary Responsibilities

Operation

· Manage day-to-day operations of Front Office Department service.

· Assist the Front Office Supervisor / Managers in planning, implementing, organizing and coordinating the smooth and efficient operation of the guest service.

· Welcomes the guest at the jetty and availing Villa Host service.

· Provide guest recognition at all times by addressing guests by name and interacting with them on a personal level throughout their stay.

· To never say ‘no’ to a guest by offering alternative options.

· To check the cleanliness and set-up of assigned villas are in accordance with hotel standards.

· Ensure and reconfirm all the flight details are correct upon check-in according to guest reservation.

· Liaise with all departments to ensure high standard of guest service.

· He/she should be fully conversant with all services and facilities offered by the hotel and about the local vicinity.

· To be able to drive the buggy whenever and... wherever requested.

· Always provide flexible and personalized service at all times.

· Always well groomed, clean, pleasant and creating renowned memorable experiences for the guests.

· Take care of all assigned guests and coordinate with all concerned departments to fulfill guest needs and requests.

· Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.

· Keeps concerned departments informed about the guest allergies and food preferences.

· Update Opera with guest preference, likes and dislikes on to the guest profile section.

· Follow up all the guest needs until they are completed up to the guest satisfaction.

· Serves welcome drinks and escorts the guests to their assigned Villas.

· Conducts the island orientation and in room check-in process in a fast and efficient manner, following all the standards and liaising with concierge for luggage delivery.

· Takes care of the guest requests and liaise with respective departments or areas: e.g. Concierge, Reception, Lifestyle, Housekeeping, F&B, Watersports & Spa bookings, and any special requests etc.

· Knowledge of using the point of sale, Property management software and any other system or software to perform the duties.

· Able to perform software operations like check-ins / check-outs, update profile, room reservations, requests, apply payment, verify and adjust billing, activate room keys, process checkout etc. on the hotel PMS software.

· Records transactions and order items in Point of sales (POS) system.

· Updates guest feedback and comments on to the system.

· Fully conversant with accommodation features: layout, room type, location, decor, in room facilities and equipment.

· Fully aware of operating procedures for all electrical and electronic equipment in the guest Villas.

· Serves the guests in a calm, discrete and courteous manner, respecting timing standards.

· Supports the other departments such as, Housekeeping and Room service with the guest requests if required.

· Maintain cleanliness of work areas throughout the day.

· Performs all his/her duties with the sense of priority and dedication.

· Carries out checkout in efficient manner, offering luggage assistance and transportation.

· Wishes fond farewell to the guest at the time of departure.

· Takes notes of all the information, updates and instruction and giving proper handover before signing off from the shifts.

· To attend and contribute to all meetings, Departmental, Hotel training as scheduled, and other related activities.

· Flexibility to respond to a variety of different work situations and ability to work on your own.

Other responsibilities

· Maintain complete knowledge of all Front Office services, contents & preparation methods, outlets and hotel services/features.

· Be well versed in hotel fire & life safety/emergency procedures.

· Prepare & attend all briefings, meetings and trainings as assigned by management.

· Report for duty on time wearing clean and complete uniform at all times.

· Maintain a high standard of personal appearance and hygiene at all times.

Maldives undefined undefined
Island Host Chinese Speaking Maldives PULLMAN Maldives
Meet locals, buy, sell, find deals, real estate, events on the #1 social classifieds.

Professional Packers And Movers Noida IN IN
Professional Packers And Movers
Noida IN IN
10,000 INR

Popular Fonolive Groups

Coronavirus - Questions and Answers New York City NY United States
Coronavirus - Questions and Answers (175 members)
New York City NY United States
Black Lives Matter - Making History New York City NY United States
Black Lives Matter - Making History (176 members)
New York City NY United States
Ambazonians Fight For Freedom New York NY United States
Ambazonians Fight For Freedom (92 members)
New York NY United States


Copyrights © 2021 Fonolive. All Rights Reserved.