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Island Host Chinese Speaking Maldives

2021-05-30 00:24:38
Island Host Chinese Speaking Maldives
Job Description

Primary Responsibilities


· Manage day-to-day operations of Front Office Department service.

· Assist the Front Office Supervisor / Managers in planning, implementing, organizing and coordinating the smooth and efficient operation of the guest service.

· Welcomes the guest at the jetty and availing Villa Host service.

· Provide guest recognition at all times by addressing guests by name and interacting with them on a personal level throughout their stay.

· To never say ‘no’ to a guest by offering alternative options.

· To check the cleanliness and set-up of assigned villas are in accordance with hotel standards.

· Ensure and reconfirm all the flight details are correct upon check-in according to guest reservation.

· Liaise with all departments to ensure high standard of guest service.

· He/she should be fully conversant with all services and facilities offered by the hotel and about the local vicinity.

· To be able to drive the buggy whenever and... wherever requested.

· Always provide flexible and personalized service at all times.

· Always well groomed, clean, pleasant and creating renowned memorable experiences for the guests.

· Take care of all assigned guests and coordinate with all concerned departments to fulfill guest needs and requests.

· Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.

· Keeps concerned departments informed about the guest allergies and food preferences.

· Update Opera with guest preference, likes and dislikes on to the guest profile section.

· Follow up all the guest needs until they are completed up to the guest satisfaction.

· Serves welcome drinks and escorts the guests to their assigned Villas.

· Conducts the island orientation and in room check-in process in a fast and efficient manner, following all the standards and liaising with concierge for luggage delivery.

· Takes care of the guest requests and liaise with respective departments or areas: e.g. Concierge, Reception, Lifestyle, Housekeeping, F&B, Watersports & Spa bookings, and any special requests etc.

· Knowledge of using the point of sale, Property management software and any other system or software to perform the duties.

· Able to perform software operations like check-ins / check-outs, update profile, room reservations, requests, apply payment, verify and adjust billing, activate room keys, process checkout etc. on the hotel PMS software.

· Records transactions and order items in Point of sales (POS) system.

· Updates guest feedback and comments on to the system.

· Fully conversant with accommodation features: layout, room type, location, decor, in room facilities and equipment.

· Fully aware of operating procedures for all electrical and electronic equipment in the guest Villas.

· Serves the guests in a calm, discrete and courteous manner, respecting timing standards.

· Supports the other departments such as, Housekeeping and Room service with the guest requests if required.

· Maintain cleanliness of work areas throughout the day.

· Performs all his/her duties with the sense of priority and dedication.

· Carries out checkout in efficient manner, offering luggage assistance and transportation.

· Wishes fond farewell to the guest at the time of departure.

· Takes notes of all the information, updates and instruction and giving proper handover before signing off from the shifts.

· To attend and contribute to all meetings, Departmental, Hotel training as scheduled, and other related activities.

· Flexibility to respond to a variety of different work situations and ability to work on your own.

Other responsibilities

· Maintain complete knowledge of all Front Office services, contents & preparation methods, outlets and hotel services/features.

· Be well versed in hotel fire & life safety/emergency procedures.

· Prepare & attend all briefings, meetings and trainings as assigned by management.

· Report for duty on time wearing clean and complete uniform at all times.

· Maintain a high standard of personal appearance and hygiene at all times.

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Island Host Chinese Speaking Maldives PULLMAN Maldives
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