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(MAU) Service Consultant Mauritius

2021-05-29 22:25:54
(MAU) Service Consultant Mauritius
The Consultant participates in all stages of the implementation lifecycle (discovery, configuration, testing, deployment, post go-live support), under the direction of the Project Manager.Project responsibilities include but not limited to; gathering customer requirements, configuring the Ceridian solution to meet documented customer requirements, guiding the customer with the configuration, setting and managing customer Expectations, identifying risks and communicating issues to the Project Manager. Responsibilities: Provide Implementation Services to Customers: Document and validate customer’s business requirements and map to Ceridian functionality Configure Ceridian application to meet customer’s documented business requirements Conduct consulting sessions (on the phone and in-person) and document with meeting minutes Attend internal project meetings and provide status on progress of activities and deliverables Provide customers with follow-up consulting and general assistance in... areas of expertise Be a “go-to” resource for specific functional areas for both internal and external users Work with customers to implement Ceridian Organizational Readiness best practices in preparation for rollout of the Ceridian solution Contribute to internal Implementation initiatives: Document solutions and contribute to a solutions repository Document best practices and share with the Practice Contribute to internal knowledge share; reviewposted feedback on a continuous basis and respond to questions Participate in Continuing Education sessions Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each Product releaseTechnical Skills Requirements:Proficient in Microsoft Office products Experience with software in a SaaS / Cloud computing environment including experience with HRIS SystemsAbility to effectively implement an HRIS module or similar end-to-end solution Understanding of common human capital management (HCM) business practices Understanding of different industries and how Ceridian implementation best practices apply to the customer’s business practices Functional Skills Requirements:Customer relationship acumen Ability to engage with multiple projects & customers at the same time and manage priorities Excellent organization, communication and collaboration skills Ability to lead and facilitate customer workshops and sessions Consistent demonstration of [email protected] Additional Information:Working Hours - Mid Shift ( 1130 am - 0830 pm
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(MAU) Service Consultant Mauritius Ceridian Mauritius
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