Security Specialist Beau Bassin-Rose Hill About the role
This position will give you the opportunity to provide the first level of support (L1), as per Service Level Agreements and internal processes, to both French and international customers on a wide range of security technologies namely, Firewall, Proxy, VPN, Enterprise Antivirus solutions etc. The role and responsibility of the L1 team member is to analyse and troubleshoot customer incidents raised by our customers themselves (Reactive Support) or by monitoring activities (Pro-active Support) and provide the first level of support. In case the issues cannot be resolved by L1 team, you will have the possibility to work with our L2 support team located both in Mauritius and France.
Your responsibilities will therefore involve the following:
To Perform remote monitoring activities on the customer's firewalls and other equipment so as to identify potential impacts on their IT Infrastructure and solve them accordingly
To manage incidents raised by the customers (handling... calls, opening a case, communicating with the different teams) within SLA.
To analyze these issues and to fix them using the tools, and processes available.
To participate in the evolvement of the processes taking into account customer requirements.
To handle customer's requests/changes with SLA.
To work closely with the monitoring team located in Mauritius or France
Fluent in both French and English (oral and written).
Excellent customer oriented skills.
Good interpersonal and leadership skills.
Time management, organizational and communication skills.
Proactive, self motivated and determined.
Ability to build relationships with clients and team located outside Mauritius
Good Knowledge of Unix/Linux and windows
Good Knowledge of TCP IP, SMTP/POP3, DNS, Proxy, etc
Good knowledge of Networking.
Ability to work under pressure and to deal with multiple tasks.
Good IT/communications background with analytic and problem solving skills.
Excellent PC skills and application knowledge.
Ability to work 24/7
Excellent team spirit
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business Beau Bassin-Rose Hill Mauritius
Security Specialist Beau Bassin-Rose Hill Orange Business Services Beau Bassin-Rose Hill