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E-commerce Support Specialist | Samsung Kaunas

2021-05-18 23:40:58
E-commerce Support Specialist | Samsung Kaunas
Open yourself to new possibilities and work with one of the leading electronics and information Technology Company! Join our Samsung team as E-commerce Support Specialist!

Requirements:
• Fluent Lithuanian and English language in spoken and written
• Excellent communication skills
• Customer support work experience
• Online shop work experience will be considered as advantge

Responsibilities and work:
• Inquiries on order placement, change, status, cancellation
• Return orders (change of mind and technical return)
• Issue follow up and escalation
• Management of refunds (technical returns)

We offer:
• Training and experience with one of the global leaders in electronics;
• Challenging and responsible work;
• International environment;
• Stable salary;

Start date: 17/05/2021

Work time: Monday-Friday, business hours;

Location: Work from home (preferably Kaunas or nearby region)

If you are interested in this position, please apply online with your CV in English and Application... letter.

For questions regarding the position, please send an e-mail to: [email protected]

Making business more human for the world’s most exciting brands.

We live in an era of fast connectivity and AI. Today, human experiences have even more power to make businesses come to life in customers’ hearts and minds.

Webhelp is committed to making business more human.

It’s through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world’s most exciting companies.

Webhelp is a partner across a range of services including customer experience solutions, social media moderation through to payment services.

Hundreds of brands across the world trust Webhelp because of their people, the culture they work in, and the ideas and technology they put to work.

Webhelp believes that Emotional Intelligence creates a lasting impact, and their skill in marrying a differentiating human touch to the right technology is what makes a real difference for their clients.

By choosing Webhelp they access the passion and experience of 60,000 game-changers from more than 170 locations in over 40 countries. Each one determined to bring their own intelligence, empathy, and experience to the table every day. Webhelp invests in people and the environment they work in because they know that when people thrive, it has a powerful impact on them, their customers, and their partners’ business.

Webhelp believes that making business more human leads to a better customer experience - and a healthier bottom line.

Webhelp is the European leader in their industry, with a revenue of €1,4B in 2018, and aims for a global leadership position.

Webhelp is currently owned by its management and GBL, a leading global investment holding, as of November 2019.

More information can be found at www.webhelp.com

Non-discrimination: Webhelp sees diversity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with us.

#English #Lithuanian
Kaunas Lithuania
E-commerce Support Specialist | Samsung Kaunas Webhelp Lithuania Kaunas
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