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Junior CRM Specialist Almaty

Almaty
2021-05-29 23:21:49
Junior CRM Specialist Almaty
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa and Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day. Our vision and ambition are not only to give everyone easy access to everything in their city, but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.Your work-life opportunity:As Technical Support CRM Specialist you will work with the our Live Operations Platforms (Customer Relationship Management (CRM), Voice Platform, Chatbot, Quality Assurance (QA), Learning Management System (LMS), Knowledge Base, etc...) to support users, troubleshoot issues and implement new configurations.Be a part of a team where you will:Become a technical expert with Customer Service Platforms support (training will be provided)Support users with questions or incidents related to platformsImplement new... configurations to support operationsEscalate requests to providers when neededWork closely with platforms team to apply procedures and coordinate tasksParticipate to recurring reviews with platforms vendorsBuild and update internal knowledge baseYou have:Past experience in technical support roleGeneral technical knowledge (network, systems, scripting, API)Experience with cloud / SaaS platforms is a plusProblem-solving skills: no problem is too small or too bigResults oriented, autonomous and efficientProficiency in English is desirableExperience our Glovo Life benefits:Enticing Phantom Shares planAttractive Relocation package (if applicable ;))Comprehensive Private Health InsuranceFree monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, the Glovo Festival every quarter!Discounted Gym membershipsFlexible working environmentWhat you’ll find when working at Glovo:Gas: We work hard with energy and passion for what we do.Care: We act in the best interest of a sustainable future.Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.Stay Humble: We embrace mistakes and feedback to learn from them.Glownership: We roll up our sleeves and get work done no matter our position and level.If you believe you match these values, we look forward to meeting you! At Glovo we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds. Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of 2020, we’re currently present in more than 22 countries across Europe, Latin America, Africa, and Asia. For additional information on Glovo, please visit https://about.glovoapp.com
Almaty Kazakhstan
Junior CRM Specialist Almaty Glovo Almaty
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