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Customer Service & Logistics Export Officer and E- coordinator Nairobi Armada Careers Nairobi

Customer Service & Logistics Export Officer And E- Coordinator Nairobi

Nairobi
2020-11-18 08:06:44
Customer Service & Logistics Export Officer and E- coordinator Nairobi
JOB SUMMARY

Our client is in the manufacturing industry looking to hire an CS & Logistics Export Officer/E- coordinator.

JOB PURPOSE
• Manages the sales order to support order to cash process (MSO delivery).
• E-Planner will focus on ensuring optimal PO fulfillment between Customer, Distributor and Our Client. Planner will be responsible for forecasting and managing E-Com inventory between client, DB and Customer; working closely with E-Key Account Manager and E-Commerce champions.
• Continuous enhancement of customer experience; identifies gaps and provides workable solutions.
• Exemplifies care, trust, courage and simplicity for mutual benefit with customers
• To be the 'œface' of our client within the supply chain function '“ Primary supply chain contact for the customer
• To provide a quality service to external and internal customers, through the departmental procedures, and provide the link for the communication flow between internal stakeholders and external customers.
•... Execute logistics services related processes, i.e. storage and transportation of products, as to enable optimal stock availability and delivery to customers to maximize service levels at lowest cost.

SPECIFIC RESPONSIBILITIES

Order Management
• Complete the order/supply process through SAP in line with departmental procedures.'¨
• Service level optimization, ensure accuracy in order capturing
• Ensure all orders are processed on time, PFI communication, order release and order processing at hub'¨
• Consistent & clear communication with customers- communicate the status of orders to the customer & internal stakeholders
• Any other additional task assigned by superior.

Pricing, Claims and Continuous Improvement:
• Set up and maintain the customer listings and pricing structure on Excel and SAP
• Investigate and resolve all customer queries and implement corrective action to avoid recurrence
• Pricing Claims accountability
• Ensure accuracy in uploading New prices, follow SD Module BPP's for guidance
• Continuous improvement of Customer service processes - Share and identify best practice opportunities across the operational team
• Responsible for Customer Master Data maintenance
• Ensure Service level optimization

Internal/External Customer support:
• Ensure internal collaboration and stakeholder management to ultimately ensure customer satisfaction is achieved
• Communicate customer requirements to all internal departments (Hubs ECC) on a monthly basis.
• Supply quality and timely information to assigned customers on all matters within the order management process (Delivery
• Status, Updates on orders, product expiry report)
• Provide operational support for the Business Development Managers.
• Provide sales information to internal and external customers Plan Vs Actual Invoicing
• Collaborate with K+N Hamburg to ensure outbound delivery is created for all product lines in the sales order.
• Make a range of decisions with regards to priorities and appropriate response to customer queries
• Respond to customer queries promptly and accurately, liaising with other departments where necessary
• Organise monthly collaboration/meetings with customers & sales (BDM's) to align on 3 months rolling orders to be firmed up

and communicated to the Hubs for future orders.
• Improve monthly billing process for export markets, WK 1 for billing Ex- Kenya & WK 2 for billing Ex-Hamburg shipments
• Confirm details on BL drafts shared by forwarder for all export markets before issuing final bill of lading
• Liaise with inspection companies to ensure orders are inspected at Hub before dispatch based on destination requirement
• Review of customer order form in line with the assortment strategy per country and implement with customers
• Liaise with Transport Team to ensure containers in transit are not delayed at transshipment ports

E-Coordinator Responsibility:
• Supply forecasting for monthly availability with the Distributors and customers
• Coordinate with Supply Team for monthly forecast of Stock from our client to Distributors
• Ensuring supply & PO fulfillment from DB to Customer on time
• Liaise with EKAM, ES&CM & Marketing and Demand Planners to validate feasibility of mid to long-term supply plans
• Develop solutions to improve existing supply chain setup and business processes, based on statistical analysis, competitive landscape, customer feedback and web analytics
• Collaborating with other functional teams to prepare the supply chain for new product launches for E-Com. and product transitions
• Participate in the monthly pre-S&OP (Sales & Operation Planning) meeting to align the production & distribution
• Assisting EKAM for PO Forecast, Delivery and Payables
• Ensure inventory level at warehouse is optimized (BDF/ DB/ Customer)
• Ensure planning & availability of VAS / Combo stocks
• Review out of stock situations or shortage of supply issues
• Working with ES&CM on Trade Marketing Management
• Identify and manage potential inventory obsolescence to minimize write-offs/return
• Measure and report forecast accuracy

KNOWLEDGE SKILLS & EXPERIENCE
• Minimum of Degree, preferably in Business Administration, Engineering or Computer Science qualification
• The successful incumbent should have experience in a Customer Service environment & knowledge of process design and order management systems
• SAP knowledge within the SD module
• Strong problem-solving skills with the ability to translate analytic data into strategic ideas and concrete actions
• Excellent sales and administrative skills
• Ability to work under pressure and highly organized
• Excellent interpersonal skills
• 4+ years of experience within eCommerce and supply chain '“ preferably in the Health & Beauty industry
• Experience with implementing continuous improvement and innovation into E-Commerce fulfilment processes and systems
• Awareness of information systems, such as computer science and software engineering a plus

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Nairobi Kenya
Customer Service & Logistics Export Officer and E- coordinator Nairobi Armada Careers Nairobi
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