Travel Consultant Nairobi Dream Africa Tours wishes to hire an experienced Tours and Travel Consultant who will be tasked with planning, costing and customizing both international and local travel itineraries.
Duties & Responsibilities: Exploring and expanding on new business business (New, existing and dormant business) Responding to enquiries regarding hotels & safaris within the stipulated time on the standard operating procedures (1 hour) Create and sell innovative tour packages to meet market demand Translate itineraries to clients for the various destinations of interest and make sure that all travel arrangements run according to the program Research and producing periodical newsletters with current offers to be sent out to clients Tour bookings, both inbound and outbound Undertaking regular check on the company website to ensure it is up to date and running smoothly Ensuring KWS park rules & hotel regulations are made clear to tourists Ensuring payment for each tour booking is... received in advance or proper authorization is received from a corporate prior to credit sale Creating contact with hotels, car hire sightseeing attraction and other service providers for best competitive contract rates Ensuring the rates files are orderly & up to date Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels Arranging to see vehicles (and if possible be accompanied by customer reps) before the start of service to ensure quality and minimize customer complain Briefing drivers before they depart for safari Preparing a welcome pack for tourists before departure for safari. Ensure clients' special requests especially on accommodation & room specification, driver guide language, meals and others are pre-arranged. (E.g. ensuring families are booked rooms closer together & pork is not served to Muslim guests etc.) Opening client tour files for upcoming tours especially groups Making follow-ups for tour quotations Ensuring that tours quotations are competitive (ensure inclusions, exclusions, as well as terms & conditions of a quotation, should be highlighted to reduce disputes with clients) Making sure vehicles (especially if hired from outside) have the company stickers Assists in developing marketing strategies to promote the company and boost company sales Contribute to writing dispatching email marketing campaigns and promote social media engagement and brand awareness campaigns Required to be flexible concerning working hours as the role may require work outside normal business hours. Any other duty as may be assigned from time to time
ADDED ADVANTAGE: Consultant(s) with an extensive clientele portfolio will be prioritized. Knowledge of GDS an advantage. Experience inbound and outbound tours is preferred Great communication and interpersonal skills Nairobi Kenya
Travel Consultant Nairobi Dream Africa Tours Nairobi