Regional Airport Services Manager - East Africa Kenya About the role
We have an open position for Regional Airport Services Manager - East Africa based in Nairobi - Kenya. The role is responsible for ensuring that Airport and other airport operations falling under jurisdictions run smoothly, cost effectively and aligned with the safety and security requirement. You will ensure to provide customers with Qatar Airways 5-star service promise. You will manage stations performance within your portfolio and ensure that service consistency is adhered based on set KPIs and targets. You will manage the Airport Manager performance and will liaise closely with Senior Management.
Specific accountabilities for the role includes
Implementing Ground Services strategy at a grass roots level.
Accountable for stations overall Operational requirements including Safety & Security, Business and Contingency plans and Emergency and Accident response.
Ensuring that overall airport operations meet QRs standard, policies and procedures whilst... satisfying local and international standards and conforming to aviation regulatory requirements.
Responsible for all areas of Airport operations.
Ensuring that QR staff, service providers and handling agencies always provide highest level of service to both customers and colleagues whilst delivering QRs product and services at a 5-star level.
Managing the services and day-to-day operations within the respective Lounges.
Ensuring that Lounge usage policy and standards are maintained across the respective Lounges and are reviewed regularly.
Managing the stations budget and operating costs.
Enhancing and protecting revenue without compromising customers satisfaction, safety and security.
Optimizing the work force at stations level to minimize cost and ensure adequate coverage.
Managing the Handling agent and Suppliers to ensure that they deliver services and products as stipulated in the contract.
Establishing the department or teams objectives and priorities to align with and support business objectives.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. Youll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve whats never been done before.
Together, everything is possible Qualifications
To be successful in this role, you must have the following qualifications and skills.
Relevant College or University qualification to minimum Bachelors degree
Minimum 7years of job-related experience
Experience within an airline, customer service environment or GHA operations environment
Experience as an Airport Manager with a major airline.
Extensive overall knowledge of all areas and the airline/ airport operation
Work experience in a multi-cultural environment.
Leadership/ Management skills
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. Weve grown fast, broken records and set trends that others follow. We dont slow down by the fear of failure. Instead, we dare to achieve whats never been done before.
So whether youre creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to apply
If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application Kenya undefined undefined
Regional Airport Services Manager - East Africa Kenya Qatar Airways Kenya