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Customer Service Representative Minato City DuPont Minato City

Customer Service Representative Minato City

Minato City TOKYO
2020-11-17 17:07:45
Customer Service Representative Minato City
Job Description

Customer Service Representatives – Role summary
The Customer service Representatives role is responsible for providing customer order fulfillment support by receiving, analyzing and verifying the accuracy of customer order information and processing in a timely manner to ensure that all customer requirements are being met and that an excellent standard of service and a high level of customer satisfaction is maintained.

Major Accountabilities
• Primary point of contact for receiving, processing and verifying the accuracy of customer domestic/export purchase orders that arrive via fax, email and customer EDI, and performs order entry activities following defined procedures and guidelines.
• Responsible for inquiry & order handling process from beginning to end, including delivery instruction and shipment control. Also co-work with business in collection of account receivable
• Monitors open order status and alerts to take appropriate actions where necessary to promote... on-time delivery to the customer promise date
• Initiates the required action for first call resolution to customer service requests for order changes and other requests within the Business sales policy; escalates inquiries to the appropriate partners in a timely and effective way to resolve a variety of order-related issues.
• Establishes sound business relationships with customers by consistently delivering professional, quality service that is superior to the competition and work closely with sales team to attain customer satisfaction.
• Interacts with various partner functions such as Sales team, Supply Chain, logistics, Finance, external warehouses to ensure that the customers' requirements are understood and commitments are met.
• Adheres to all corporate policies, procedures and legislative requirements and advises management of adoption and/or deviations to policies and guidelines to reflect circumstances within the customer service area.
• Provides back-up support to other members in group in the performance of job duties as required.
• Provides Sales related information (sales order volume versus forecasted volume) to business
• Primary point of contact for SAP Order-To-Cash module representing the supporting business in Japan.
• Responsible for supply planning considering inventory target, supply lead time and warehouse management.

Job Qualification

Skills and Knowledge Required
• Good interpersonal communication skills (including verbal, phone, listening and written communication skills) both externally and internally, to effectively develop strong relationship
• Good English Skills (TOEIC 750 or higher is preferred). Japanese language skills with business level
• Ability to operate the required computer systems (SAP, SFDC and the Microsoft Office Suite of programs)
• Ability to work professionally and effectively with external customers and with many internal functional groups and Businesses
• Demonstrated attention to detail and exhibits a high level of accuracy
• Self-motivated and positive minded.
• Customer Service or order fulfillment experience is highly preferred

About DuPont

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Minato City Tokyo Japan
Customer Service Representative Minato City DuPont Minato City
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