C&CC Duty Manager Pune The Country Cluster IT Transformation project transfers the management of ML IT activities away from the Country Clusters to central ML IT management. To ensure regional business areas have strong focused IT management and representation, a lean, empowered Account Management team has been created based in each of the regions.
As an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We arent all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance
Incident management Actively monitor inbound incident reports in... the Maersk Service management tool and triage by business impact.
Work with vendors and subject matter expert colleagues to identify appropriate paths to resolve the issue and stop the ongoing business impact.
Document, communicate, and log follow up actions for later triage, prioritisation, and action to avoid recurrences.
Serve as an Incident Management escalation point when called upon.
We are looking for
Play a key role within the new 24/7 Operations Command and Control Centre based in Pune, India.
Oversee and drive the diagnosis, root cause, and fix of Middleware incidents.
Manage, maintain, support, and improve the Maersk IT Support, Operations, and Engineering departments ability to respond to incidents across the entirety of the IT Middleware estate.
Undertake root cause analysis of incidents and follow up through the Problem Management processes to ensure identified remedial actions are undertaken to prevent further reoccurrence.
Responsible for restoring middleware elements to ensure SLA targets are met to provide a consistent service.