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Field Service Engineer - Single Use Technology Bengaluru Thermo Fisher Bengaluru

Field Service Engineer - Single Use Technology Bengaluru

Thermo Fisher
Bengaluru KARNATAKA
2020-11-17 17:23:04
Field Service Engineer - Single Use Technology Bengaluru
About Company:

Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of more than $25 billion and approximately 75,000 employees globally. Our Mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.

SUMMARY OF PURPOSE/FUNCTION:
• The primary responsibility of the Field service engineer is to troubleshoot, repair, install, and update all Thermo Fisher products as needed.
• Interface with customer base regarding product operation, product optimization, technical troubleshooting and usage training.
• Duties also... include customer and co-worker interface to aid in optimizing revenue and new product development opportunities while maintaining a high level of responsiveness and customer satisfaction.

ESSENTIAL FUNCTIONS:
• Strong ability to problem solving and troubleshooting hardware & software functionality
• Understand customer control loop tuning and customization of each clients control strategy
• Cultivate customer satisfaction through ensuring prompt customer response times and problem resolution
• Interface with internal Thermo Fisher groups regarding optimization and resolution of software bugs and hardware issues
• Perform SAT and IQ/OQ Protocols execution
• Provides regular updates to management on customer requests for new products and on competitive activity; provide customer feedback to hardware and software groups
• Maintain a high level of integrity with existing and potential client base.

MISC FUNCTIONS:
• Maximize the service potential for revenue and customer satisfaction
• Develop and implement technical assistance and product training to Sales group
• Obtain customer software backups as necessary
• Generate Field Service Reports and Billing Reports
• Generate SOPs and validation protocols as required
• Interface technically & assist in demonstration of Thermo Fisher products to potential customers

ESSENTIAL SKILLS AND EXPERIENCE:
• B.E./B.Tech degree in Instrumentation/Electrical/Chemical Engineering or equivalent technical experience
• Overall 6-8 years of experience in Industry
• Proven ability to achieve goals and self-motivated to work independently
• Ability to work within fast-paced and constantly changing environment
• Team player who is open to feedback and on-going self-development
• Excellent verbal and written communication
• Exceptional organizational skills
• Talent for effectively interacting with customers
• Willingness to travel; 40% increasing to 70%, domestic and international

DESIRED SKILLS AND EXPERIENCE:
• Factory training for Emerson DeltaV software & components to include bus technology
• Knowledgeable in Emerson Delta V control package
• Ability to maintain a positive attitude always

Job Summary
• Position

Field Service Engineer (Single Use Technology)
• Job Type

Full-Time
• Job Location: Bangalore India
Bengaluru Karnataka India
Field Service Engineer - Single Use Technology Bengaluru Thermo Fisher Bengaluru
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