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Customer Care Operations Manager Port-au-Prince

Port-au-Prince
2021-05-30 06:40:32
Customer Care Operations Manager Port-au-Prince
Responsible of leading all Postpaid and Corporate activities. Providing Benchmark Customer Care to the postpaid subscriber’s base. Responsible of all aspects of complaints management. Implementing KPI’s measurement and performance improvement plan.

Responsibilities
• Analyze and provide resolution for all issues surrounding VIP- Postpaid and Corporate Customers.
• Manage the overall performance of the team, by planning and organizing activities to boost morale and quality output.
• Supervise issues escalation and request for fast resolution
• Manage follow up processes on all issues affecting postpaid and corporate customers.
• Maintain staff job results by coaching, counseling, and disciplining employees; planning,
• monitoring job results.
• Managing the needs, requirements of high revenue commercial accounts through extensive follow-up procedures
• Working with other stakeholders in the Development of new Products and implement Post-Sales support.
• Managing Front Office... Activities
• Visit Front offices
• Developing and implementing activation process
• Maintaining quality control, satisfaction records, constantly seeking new ways to improve customer service.

Qualifications
• Diploma, Preferably in Business or related field
• Experience using call Centre systems(i.e. Minsat & E-Care)
• Excellent Customer relations skills
• Excellent knowledge of Digicel products and services

Functional Skills
• Ability to work on own initiative
• The flexibility to work long hours or after Business hours including weekends
• Communication skills both oral & in writing
• Excellent interpersonal skills
Port-au-Prince Haiti
Customer Care Operations Manager Port-au-Prince Digicel Group Port-au-Prince
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Salud Auditiva Cuenca Planta Baja EC
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