Customer Care Operations Manager Port-au-Prince Responsible of leading all Postpaid and Corporate activities. Providing Benchmark Customer Care to the postpaid subscribers base. Responsible of all aspects of complaints management. Implementing KPIs measurement and performance improvement plan.
Responsibilities Analyze and provide resolution for all issues surrounding VIP- Postpaid and Corporate Customers. Manage the overall performance of the team, by planning and organizing activities to boost morale and quality output. Supervise issues escalation and request for fast resolution Manage follow up processes on all issues affecting postpaid and corporate customers. Maintain staff job results by coaching, counseling, and disciplining employees; planning, monitoring job results. Managing the needs, requirements of high revenue commercial accounts through extensive follow-up procedures Working with other stakeholders in the Development of new Products and implement Post-Sales support. Managing Front Office... Activities Visit Front offices Developing and implementing activation process Maintaining quality control, satisfaction records, constantly seeking new ways to improve customer service.
Qualifications Diploma, Preferably in Business or related field Experience using call Centre systems(i.e. Minsat & E-Care) Excellent Customer relations skills Excellent knowledge of Digicel products and services
Functional Skills Ability to work on own initiative The flexibility to work long hours or after Business hours including weekends Communication skills both oral & in writing Excellent interpersonal skills Port-au-Prince Haiti
Customer Care Operations Manager Port-au-Prince Digicel Group Port-au-Prince