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Live Support Specialist Georgia

Georgia
2021-05-30 08:21:06
Live Support Specialist Georgia
Job Description
• Monitor multiple Chat dashboards;
• Handle end users’ queries in live chat and ensure a prompt response;
• Coordinate with Service Managers and to inform end-users in the live chat about any service irregularity;
• To resolve any end-users’ disputes in the live chat and escalate to either Service Manager for higher level of intervention and log in complaints if the technical verification of the 1st line Customer Support is required;
• To sustain discipline in the live chat;
• Verify and ensure the quality of operators’ Live casino service from the end user’s perspective;
• Mediate between Technical Department and operators and to keep operators informed about any service irregularities;

Qualifications
• Higher education;
• Excellent knowledge of English;
• Basic level of computer skills;
• High sense of responsibility;
• Detail-oriented;
• Customer-oriented;
• Good communication skills;
• Problem-solving skills;
• The ability to accurately fulfil the direct... management orders and work tasks;
• The ability to work in a team;
• The ability to work in shifts;

Additional Information

If you are a person who is positive to changes and challenges, please, send your CV in English until June 2, 2021

We will contact only those candidates who will be invited to interviews.

The purpose of processing personal data which candidate submits to Evolution Georgia is to manage applications in view of possible pre-selection and further recruitment at Evolution. All personal data collected will only be used for this purpose and will in no case be transmitted to any third party without your consent
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Live Support Specialist Georgia Evolution Georgia
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Salonul tau de evenimente! Bucuresti OH RO
Salonul tau de evenimente!
Bucuresti OH RO

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