Care Co-Ordinator- [Havering] Romford Providing Quality Care
Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different?
Were committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers homes through to complex care needs. We appreciate that every customer is different, and this is why every day will be different. Purpose of role:
To make sure customers receive excellent quality care and support to keep them safe and comfortable in their own homes. A supportive and calm manner together with excellent organisational and communication skills are vital for this important role in our company. Key responsibility:
Make sure care assistants are appropriately allocated to customers so that care is delivered on time, safely and in line with customers wishes (as agreed in their care and support plan). Duties:
Liaise with the registered... manager to make sure sufficient care assistants with the right skills mix are recruited to meet the needs of the business.
Arrange cover for care assistant sickness, absenteeism or holidays.
Accept, allocate and process new referrals for care and support promptly.
Process changes to customers care and support.
Make sure there is sufficient cover to deliver care and support on time.
Monitor the allocation of care assistants to maximise efficiency whilst supporting them to maintain an appropriate work/ life balance.
Use IT systems to allocate care assistants to provide care and support to customers.
Work with Bluebird Care supervisors to appropriately match care assistants to customers taking account of: Care assistant skills, experience and time to safely deliver the care and support plan The customers preferences and care needs Travel arrangements, routes and working patterns to make efficient use of care assistant time whilst meeting the needs of customers Changes in care packages Priorities when there are unexpected emergencies.
Distribute staff rotas weekly.
Take part in the out of hours emergency on-call rota. This will only be required after the post holder has received full training and has been assessed as competent to provide appropriate guidance and advice in emergency situations.
Work with the office team to maintain up to date electronic and hand written records.
Use systems to record and monitor mileage and travel distances.
Make sure that accidents and incidents are recorded, reported and acted upon.
Keep all information about customers and their families secure and confidential.
Carry out general office duties. Prepare reports as required as required by the registered manager.
Talk to customers and their chosen representatives about their care and support taking account of different communication needs and levels of understanding.
Work with the Bluebird Care team and other health and social care professionals to deliver high quality homecare services and to make improvements where necessary.
Work flexibly as part of the team and apply Bluebird Care policies and procedures at all times.
This list is not exhaustive and additional duties may be required.
You must have: Full and valid UK driving licence Access to a car Right to work in the UK Excellent level of English
Because We Care About You
We cant care for our customers if we dont take care of our team so to make this possible, we offer: Salary of £20,000 to £23,000 per annum 28 days holiday including bank holidays Full training induction and a mentor Ongoing training and support Pension scheme Smartphone technology so you can do everything at the tap of a finger
But not only that, we take care of our team throughout the year, whether it's your birthday, Christmas, awards or simply because its a Thursday. Were a family and were here to look after you today, tomorrow and every other day after that Romford UK
Care Co-Ordinator- [Havering] Romford Bluebird Care Romford