First Line Commissioning Agent Newcastle upon Tyne About the role
We are looking for a First Line Commissioning Support Agent to provide technical support to our field based teams. Reporting into our Technical Analyst, you will be responsible for providing accurate and timely advice to front line engineers who are actively trying to commission electric meters, gas meters and in-home displays at domestic properties.
Youll receive and record all communication from Engineers and deal directly with requests & escalate problems in accordance with established procedures, whilst providing advice and support to fix communication based issues as they arise to both engineers & clients. Commissioning is avital service that ensures domestic customers can fully receive the benefit of a Smart Meter that is connected to the DCC, allowing greater insight into energy consumption and becoming more efficient with energy usage at home.
Who we are...
M Group Services Energy Retail Division is proud to be one of the UK's largest utilities support... organisations and were still growing, with some exciting times ahead. We pride ourselves on being award-winning and recognised for our diligence, customer service and expertise.
We are part of M Group Services, a £1.4 billion turnover business, with a wide and diverse field of operations that regularly presents opportunities for growth. We work with our clients and partners to ensure we keep abreast of industry developments and remain at the forefront of progress. We have been one of the Times 100 Top Track Companies for the last three years running.
What you will bring to the role...
With a background in first line support, you will be confident in the use of multiple programmes working in parallel with each other in order to deliver expert advice to our engineers. Youll be able to think laterally around commissioning error guidance to assist meter workers in connecting smart meters to the DCC (Dont worry, training will be provided!) Experience working in a first line support team Strong IT skills Excellent communications skills Time Management skills
Key Responsibilities... Using a bespoke Commissioning Centre platform to check the current live status of Smart Meter Commissioning taking place in the field. Multi-tasking and moving between Commissioning Centre and other essential software and phone, to liaise directly with the field engineers to offer process driven advice. Performance tracking and monitoring, using excel, google sheets and other similar data software to record trends and performance behaviours. Attending weekly / bi-weekly and monthly calls with Suppliers to discuss commissioning performance. Using mobi-control software to watch live tablet based commissioning and offer process based guidance to achieve a successful asset commission.
What we can offer you... 25 days holiday + 8 days bank holiday Access to employee assistance programmes Discounts with national retailers Eye care vouchers Mobile Phone Discounts Reward & Recognition Scheme Opportunities to progress in a successful company Newcastle upon Tyne UK
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