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Director, Virtual Schools - Business Operations Delivery New York

New York NY
2021-05-29 21:28:59
Director, Virtual Schools - Business Operations Delivery New York
Director, Virtual Schools - Business Operations Delivery - ( 2105016 )


We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who push the boundaries of technology. We create seeds of learning that become the catalyst for the world’s innovations. Pearson’s Virtual Schools division has reimagined K-12 education through our virtual school and curriculum offerings. Our schools, Connections Academy and Pearson Online Academy, provide a best-in-class online learning environment for K-12 students to acquire the skills and confidence they need to adapt and thrive... in a changing world. We also support school districts with curriculum, teachers and technology as they make the shift to online. The COVID-19 pandemic has introduced significant disruption and transformation to the K-12 learning market. And as a result, our category has seen explosive growth and our business has experienced enormous increases in awareness and enrollments. This presents an incredible opportunity for our team to chart a ground-breaking path through this shifting environment to achieve continued success.

Position Summary:

The Director of Business Operations Delivery will be responsible for establishing and driving operational excellence in supply chain services across relevant Partner Schools, District Partnerships and Pearson Online Academy customers. The role holder will be accountable for working on demand planning, procurement and fulfillment of digital and physical materials, procurement and planning of state testing administration, new school launch and facilities coordination. Within Virtual Schools, this role will work across Sales, Product, Enrollment Services, Pearson Operations and Technology to delivering scalable processes and services, enabling significant growth and improved customer experience for the business. The cost base managed by this role is $50m. The Director of Business Operations Delivery will be tasked for building a high-performing team and identifying opportunities to improve key operations within the department. The role reports directly to the VP, Virtual Schools Business Operations & Finance.

The responsibilities of the Directory of Business Operations Delivery will include:
• Design and implementation of delivery standards for student technology, physical materials, and digital assets service offerings to customers, includes shipping costs for outbound and return goods.
• Partner with Sales, Product and School Success to agree on standard models and leverage NA Operations supply chain capabilities to deliver improvements in quality, scalability and effectiveness of demand planning, asset management and fulfilment practices.
• Define and closely monitor all supply chain metrics to ensure quality of service and positive outcomes in line with service level agreements with the customers.
• Accountable for demand plan with target accuracy and improvements, ensuring structured approach to gathering inputs from Sales and Product teams.
• Develop and implement procurement standards for student materials with 3rd party vendor(s). Leveraging Pearson scales and best practices. Monitor adherence to standards by Product and Customer Success.
• In partnership with Virtual Schools Product & Portfolio, Technology and NA/HE Operations develop a plan and a business case to modernize current practices with enterprise technology solutions.
• Partner with Customer Success team to develop standards and delivery for state testing procurement activities.
• Partner with Pearson Facilities to set up standards, intake process, and emergency management protocols for Partner School and Maryland corporate offices.
• Monitor performance to proactively identify efficiency issues and propose solutions
• Provide regular performance updates to the Virtual Schools leadership team

The successful candidate must be highly driven, analytical, detail-oriented, well-organized and be an effective cross functional collaborator to have a measurable impact on the results of Virtual Schools. Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.


Required Skills:
• 5-10 years of experience leading Supply Chain function in highly matrixed environment.
• Demonstrated track record in developing and improving operational processes at scale, including process improvements, forecasting accuracy, service level optimization all with a continuous improvement mindset, delivering best in class experience for both internal and external stakeholders.
• Demonstrated project and budget management skills
• Experience of implementing strategy within an organization undergoing significant transformation.
• Experience in US K-12 Market highly preferred.
• Ability to influence within and across Divisions, experience partnering with cross-functional teams is required.
• Excellent written and oral communication skills, with exceptional attention to detail.
• Strong commitment to timelines, accuracy and professionalism.
• Team leader, team player and positive attitude in a results-driven environment.
• Data-driven approach and strong analytical skills.
• Experience collaborating with supply chain operations processes.
• Ability to work in a fast-paced, changing environment with all levels of management.

Leadership Competencies:
• Entrepreneurial, ‘hands on’ style who can delegate tasks and hold others accountable for delivery in a high growth environment.
• Strong skills in strategic thinking and implementation, commercial acumen and negotiation.
• Understands the role that culture and building strong teams plays in company success.
• Ability to rally a group of people towards key goals, strong verbal and written communications, and interpersonal interactions (e.g., partnering, collaboration, conflict management, and consulting).
• Demonstrated capability in cross-functional leadership and experience working in a matrix environment.
• Ability to diagnose and address opportunities to improve and drive positive change through the organization whilst effectively handling conflict.
• Passion for driving performance against goals while creating a positive, fun and productive environment.
• Demonstrated ability to formulate strategy and lead the implementation of operational initiatives to meet it.
• Strong organization, analytical, and motivating skills.
• Collaborative communication style builds relationships with other departments, not barriers.
• Personal Characteristics: A combination of personality traits—collaborative, honesty, integrity, intensity and passion.

• BA/BS degree from accredited institution required

Primary Location : US-Maryland

Other Locations : US-Illinois, US-Florida, US-Virginia, US-New York, US-New Jersey, US-Massachusetts, US-Texas, US-Ohio, US-DC-Washington

Job : General Business Operations

Organization : North America Connections

Employee Status : Regular Employee

Job Type : Standard

Job Level : Director

Shift : Day Job

Travel : No

Job Posting : Apr 21, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2105016
New York NY USA
Director, Virtual Schools - Business Operations Delivery New York Pearson New York
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