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User Researcher New York

New York NY
2021-05-29 21:28:59
User Researcher New York
About the Position is seeking a User Research contractor with 3+ years of relevant experience to join us on our mission to co-create tools with tenants, organizers, and legal advocates to fight displacement and achieve stable, healthy housing for all, leveraging the power of data and technology to support individual and collective action for housing justice. Working directly with our Executive Director, Deputy Director, and Lead Engineer, this role will focus on a project in the New York City neighborhoods of Inwood and Washington Heights. The project will involve creating and testing a new text message-based service that connects tenants with resources to take control of their housing problems.

Key Responsibilities

Conduct research in the context of tenant interviews and focus groups in order to understand and meet the needs of tenant users;

Conduct testing to ensure the service is usable and accessible;

Work with the Deputy Director to build and improve our... conversation textbot based on user research with tenant organizers, legal advocates, and other external partners located principally in Washington Heights and Inwood;

Collaborate with our Lead Engineer to provide feedback on the product based on usability tests; support with implementing design changes; and

Provide recommendations and insights to marketing and programmatic staff members in order to effectively distribute and promote the product to the target audience.

Must have

3+ years of relevant experience;

Excellent communication skills;

Fluency or professional proficiency in written and spoken Spanish;

Strong writing skills, including experience with copy-editing;

Strong communication and interpersonal skills – we are a small team that works together closely;

Nice to have

Rich experience with user research throughout the product life cycle, and an understanding of the role that research and user testing should play;

Experience with textbots, chatbots or other forms of conversational design.

Interest in civic technology;

Previously used remote collaboration tools such as Slack and Google Suite;

A passion for social justice and being a part of a larger movement fighting for safe, healthy, and affordable housing;

Self-organization and ability to make, meet, and hold others accountable to deadlines;

Detailand solutions-oriented;

Resourceful and creative;

Culturally competent with deep experience working across lines of cultural, racial, and linguistic difference.

Experience building tools or new systems in a startup environment or non-profit. Personal or professional experience, drawing you to civic tech, social justice movements, or housing justice.

Local to NYC, especially experience working in Northern Manhattan.
• As part of the application process, JustFix may request samples of writing or user research experience or other substantive skills related to the job duties.


$50-$60 per hour for 10-20 hours per week starting as soon as possible through late summer (Temporary, Contractor).

About is a 501(c)(3) nonprofit that builds tools for tenants and advocates fighting displacement. Our mission is to galvanize a 21st century tenant movement working towards housing for all — and we think the power of data and technology should be accessible to those fighting this fight. Our vision is to provide tools that make it easier for tenants to know and exercise their rights. By combining highly scalable web-based, mobile-friendly, and SMS tools with advanced housing data analysis, we have a mission to galvanize a 21st century tenant movement working towards housing for all. We are driven by the belief that all NYC residents deserve a dignified tenancy, with access to legal representation, social services, and opportunities to organize while navigating the complex and currently inequitable world of housing.

Our team is supported by the Robin Hood Foundation, Open Society Foundations, New York Community Trust, and many others. We are proud to work with a network of over 50 community-based organizations, legal service providers, and other partner organizations who collectively serve tens of thousands of tenants every year.

Read more about us: CNN | Brick Underground | The Appeal | TechCrunch | Fast Company | Forbes 30 Under 30 is committed to equity and fostering a community that values diverse perspectives and experiences, particularly from those who we aim to serve. We actively seek a diverse pool of applicants from, or who have worked closely with, historically marginalized groups, including but not limited to people with disabilities, people of color, LGBTQ people, first- or second-generation immigrants, and people from low-income families
New York NY USA (+1 other)
User Researcher New York New York
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