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Visitor Experience Officer Llandudno

2021-09-06 00:23:00
Visitor Experience Officer Llandudno
Visitor Experience Officer - ConwyReference:
£18,250.00 - £20,246.00 Pro RataBenefits:
Pension, 26 days Annual Leave (pro-rata), Life Assurance This is a Permanent, Part-Time role for 15 hours per week.
Please note that this role includes working weekends (more so during term time), bank holidays and school holidays, so there is a need for some flexibility of days of work.
A work rota is drawn up a month in advance.
Lone working may also occasionally be required.
We are looking for a part-time (2 days per week), permanent Visitor Experience Officer at RSPB Conwy to ensure that everyone of our visitors has a high-quality visitor experience.
Working with the Visitor Experience Manager and wider reserve team, you will develop an exciting and inspiring programme of income generating events and trails that help connect the reserve's visitors to nature and encourage them to support the work of the RSPB through membership.
About RSPB Conwy RSPB Conwy is a... fantastic, family friendly nature reserve alongside the estuary of the River Conwy.
With freshwater lagoons, viewing hides and various walking trails this is a wonderful place for nature and people and this is a fantastic opportunity to help create a stunning visitor experience and Rconnect people to nature and the environment.
You will support the ongoing development of making the whole visitor experience at this reserve one of the best.
What is the role about? The role will be based at RSPB Conwy, which attracts around 80,000 visitors a year.
In addition to the reserve and its wildlife, the site comprises a welcome area, a coffee shop, a wildlife-focused shop, an outdoor play space and runs an educational programme for visiting schools.
We are looking for someone to ensure that every one of our visitors has a high-quality visitor experience, where they are warmly welcomed, enthused about the resident wildlife, and ultimately encouraged to support the work of the RSPB through membership.
You’ll be working with volunteers in offering many wildlife events and will be designing family focused wildlife activity trails that are innovative and fun.
You will be:
Working with colleagues to ensure the effective, efficient and safe running of the reserve, guaranteeing a high quality, on-brand, visitor experience.Working with the Visitor Experience Manager to achieve financial targets from wildlife events and to achieve Key Performance Indicators such as Nature Connection targets.Expected to ensure every visitor has positive and memorable contact with staff and volunteers, whether they are individuals, small groups, large groups, school groups, people with disabilities, families etc,Managing, supporting, and recruiting volunteers to deliver elements of the visitor operation on the reserveAssisting with and leading the facilitation of family activities and events, contributing ideas and suggestions to enhance the visitor experience.Supporting the reserves use of social media to help promote wildlife events and trails.
Essential skills, knowledge & experience:
Experience of delivering an exemplar visitor or customer service experience.Ability to enthuse people to support wildlife and nature with good people engagement and communication skillsExperience of managing volunteersExcellent verbal and written communication skillsAbility to plan and prioritise workloadsGood problem-solving skills and be able to work on own initiativeAbility to manage and respond quickly to customer needs and feedbackAbility to work as part of a team, to motivate and inspire peopleAbility to build and maintain strong relationshipsDesirable skills, knowledge, and experience:
Previous experience of planning and delivering events Closing date:
59, 26 September 2021 We are looking to conduct interviews for this position on Fri 8 Oct 2021.
To Apply and for More Information:
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
No agencies please
Llandudno UK
Visitor Experience Officer Llandudno RSPB Llandudno
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holzhaus Pfalzfeld DE
Pfalzfeld DE

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