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Service Delivery Manager Barcelona Zurich Insurance Company Barcelona

Service Delivery Manager Barcelona

2020-11-17 19:16:53
Service Delivery Manager Barcelona
Our opportunity

Basedin Barcelona, the service delivery manage’s main focus will be managing thedelivery of critical application services to internal stakeholders. He or shewill be part of a team of global service delivery managers and will be the maincontact for the Business Unit in terms of Operations for the applications underhis/her scope. He/she will manage the supplier to ensure the Business Unitreceives the service agreed.
Your role As a Service Delivery Manager your main responsibilities will involve:
• Manage the services delivered from a business perspective to ensure that the service levels and performance are meet, reported and communicated to the IT business counterpart, pillar lead and IT service, taking action where necessary to address performance issues
• Ensure compliance with Zurich IT service management governance, standards and security polices
• Ensure incidents, problem, changes are handled diligently by the provider
• Representation of the area in the Service... Integration forums, in case of major incident, problem and operational changes
• Lead service management communications for the business (e.g. incident alerts, change freezes etc.), as well as escalations.
• Manage small/medium work orders and support other large projects
• Ensure a cross supplier view for those topics that require participation of other teams/suppliers.
• Prepare monthly reporting and handle monthly service reviews with the business unit counterparts
• Identify service improvement actions, and work with the required parties for the implementation of the same.
• Work with the business unit and Global Disaster Recovery teams to ensure that the disaster recovery capability meets the global DR requirements, including planning, performance of testing, communication and restoration of services in response to a major outage or disaster
• Support the review of supplier running costs invoices and actively participate in governance internal sessions
• Ensure internal and external providers are compliant with regulatory requirements and provide assistance and support for audits, where applicable
Your Skills and Experience As a Service Delivery Manager your skills and qualifications will ideally include:
• Bachelor's Degree
• +5 years Project/service delivery service experience
• Experience in diverse, multi-cultural environments, especially offshore, and dealing with ambiguity and changing/evolving requirements
• Good communication skills, ability to communicate with both business and technical stakeholders at all levels of an organization
• Fluent written and spoken English.
• Good understanding of cloud hosting technologies (Azure)
• Knowledge of Content Management systems (Filenet, Box, Sitecore …)
• ITIL Service Management level qualifications is an advantage
• Experience in Agile development framework and/or Scrum Master is an advantage
Additional Information Primary work location is Barcelona. This position requires some light traveling. You can apply by clicking on the button “Apply online” Who we are Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises. So be challenged. Be inspired. Help us make a difference. At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability
Barcelona Spain
Service Delivery Manager Barcelona Zurich Insurance Company Barcelona
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