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Operations Retention and Engagement Lead Barcelona Glovo Barcelona

Operations Retention And Engagement Lead Barcelona

Barcelona
2020-11-17 19:16:51
Operations Retention and Engagement Lead Barcelona
Your work-life opportunity:Join us as Glover Experience and become a key member of the local operations team ensuring Glovers satisfaction and retention ! We offer a challenging and dynamic environment with many opportunities for learning and development.Be a part of a team where you will:Be the owner of the Glover Experience in the country (Courier’s keeper) and engagement booster.Own the GES (Glover Experience Score) of your country, always looking for creative solutions that will improve Glover’s experience while collaborating with Glovo Generate market insights from focus groups, surveys, interviews, and others to understand the riders and find solutions to their problems. Work close with the department (Understand the operations model from A to Z) to monitor any change in the operations that can affect Glover’s satisfaction and retentionProvide analytical support to the country operations manager to understand Glovers main problems and to help improve these problems Track the... impact of all the new implementations that you have proposed by checking the weekly GX kpis Be proactive and hands on when it comes to dealing with Glover issues, to understand riders issues, you have to understand life as a Glover. Own the communication and engagement strategy of your country (content, channels, targets, and material) for the ridersGive life to your craziest ideas to generate community management and activities (events) for the ridersBe the owner of the loyalty benefits in your country: Negotiate local benefits and perks for the ridersYou have:Degree in Engineering, Economics or similar preferredExperience and demonstrated past achievements in a fast-paced Supply Chain or Operations environmentProactive, passionate about analytic and objective focus oriented : you enjoy deep diving into problems to find the root causeExcel proficiencyAbility to execute fast and well-done activities and events. Excellent communication skills (oral and written) A person who knows the local culture in-depth and is capable of identifying interesting insights to improve glover’s experience with Glovo.Experience in communications or public relations is a plusExperience our Glovo Life benefits:Enticing Phantom Shares planAttractive Relocation package (if applicable)Comprehensive Private Health InsuranceCobee discounts on kindergarten, transportation, and foodFree monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!Discounted Gym membershipsFlexible working environmentWhat you’ll find when working at Glovo:Gas: We work hard with energy and passion for what we do.Care: We act in the best interest of a sustainable future.Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.Stay Humble: We embrace mistakes and feedback to learn from them.Glownership: We roll up our sleeves and get work done no matter our position and level.If you believe you match these values, we look forward to meeting you!Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of September 30, 2019, we’re currently present in more than 26 countries across Europe, Latin America, Africa, and Asia. For additional information on Glovo, please visit https://glovoapp.com/ | Twitter: @Glovo_ES | Facebook: https://www.facebook.com/glovoappES/ | LinkedIn: https://www.linkedin.com/company/glovo-app
Barcelona Spain
Operations Retention and Engagement Lead Barcelona Glovo Barcelona
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