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Software Engineer (Ruby On Rails) Copenhagen

2021-05-30 07:21:29
Software Engineer (Ruby on Rails) Copenhagen
Job Description

Zendesk Guide is a smart knowledge base for better self-service and empowered agents. At the core of the product lies a fully customizable end-user experience that resembles our customers’ branding. This is delivered with tools like Theming Center - a custom templates manager, offline editor integration, previewing system and marketplace - and Curlybars - an open-source templating engine.

We are looking for a Software Engineer to join us in building the next generation of personalized experiences' platform for self-service customer support. In 2021, we are taking it to the next level by offering truly unique experiences to each one the millions of support interactions people have with the businesses we power!

What you’ll be doing
• Working in a multi-functional team composed of hardworking and humblident (humble + confident) software engineers
• Building a web platform that can scale to millions of requests per second while offering beautifully simple user... experiences
• Improving the Zendesk Developer experience by providing third-party developers a platform to build on
• Shipping your code to production and impact the work of hundreds of thousands of people around the globe

What you bring to the role

• Working comfortably with web backend technologies
• Communicating clearly, both speaking and in writing (the office’s language is English)

• Experience scaling web services to handle constantly evolving traffic patterns
• Open, thoughtful and empathetic individual, a diligent worker, and an eager learner
• Experience solving sophisticated problems, often touching many systems and sometimes different technologies
• Experience developing with Ruby on Rails
• Mentoring technical skills, sharing knowledge with team members

Tech Stack
• AWS, Kubernetes & Spinnaker
• Ruby on Rails
• GraphQL & React

• Flexibility to work between home and office with everything you need to be successful in both. To help you set up your home office, we'll cover a screen, adjustable desk, office chair, home internet, etc.
• Extensive benefits including, but not limited to, ESPP (employee stock purchase program), stock grants, yearly bonus program, professional development funding, catered lunch, private health insurance, pension contribution.

At Zendesk, we believe that every great customer relationship stems from a conversation. So we built a customer service software company that designs solutions to foster better customer relationships. From large enterprises to startups, powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information
Copenhagen Denmark (+1 other)
Software Engineer (Ruby on Rails) Copenhagen Zendesk Copenhagen
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