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Regional Service & IT Manager For Medical Technology (m/f/d... Krefeld

2021-05-29 23:01:27
Regional Service & IT Manager for medical technology (m/f/d... Krefeld

Make an impact on life. The difference between life and death can be just a few minutes. Radiometer’s diagnostic equipment is of crucial importance to doctors all over the world in their effort to diagnose critically ill patients quickly and accurately. From biotech and software specialists to financial controllers and engineers, all 1.900 colleagues are committed and dedicated in their effort to make an impact on the life of others with our high-quality solutions. Radiometer’s leading position in the market has been secured over the last 50 years. Together we continue to raise the bar in acute care and constantly develop in new areas. Radiometer has an annual turnover of DKK 2.1 billion and is owned by US-based Danaher Corporation.

General Summary & Overall Challenges

The Regional Service and IT Manager (RSM) manages associates in their assigned territory while working closely under the Service Manager. The RSM will be responsible for key performance indicators assigned... and work closely with Radiometer Germany senior leadership in Service and POC-IT (Point of Care) on operational strategy relating to performance goals as well as maintaining a local installation base.

The successful RSM has strong commercial mindset that understands customer needs, regulatory requirements, technical framework and is capable of balancing contradictory demands. The successful RSM has strong verbal, non-verbal and written communication skills and is a strong people leader with leadership experience.

Your responsibilities:
• Primary focus is on service metrics to include localized escalation, engineer technical mentoring and daily activities such as Preventive Maintenance, Field Action Notes and balancing workload.
• Regularly visit customers to maintain network and relationships.
• Act as the primary connection between the office staff and the field, answer any technical questions either may have.
• Responsible for the implementation of and adherence to corporate processes and procedures.
• Directly leading a team; regularly visit jobsites for quality control, coaching and training purposes and technical support for all Field Service Engineers.
• Regularly assess skillsets and provide evaluations, and coaching.
• Review Field Service Engineers service records to make sure that all work is completed to code and correctly.
• Define needs of Radiometer Germany personnel with regards to training and developmental needs; establishes goals to meet objectives.

Our requirements:
• Education: Associate or bachelor’s degree or several years of professional experience.
• Professional experience as Senior Field Service Engineer at Danaher is a plus.
• Strong understanding of IT (network technologies, communication protocols) to work closely with the POC-IT (Point of Care) experts and to deploy training to Field Service Engineers.
• Strong computer skills including Microsoft Office and industry specific applications.
• Ability to work in a rapidly changing, multi-cultural environment with strong focus in Customer requirements.
• Ability to communicate professionally and effectively with team members, management, and customers.
• Demonstrated track record of reliability, punctuality, productivity and self-organization.
• Experienced in leading a team.
• Travel: up to 30 %.
• Language skills: fluent German and English
• Personality: self-motivating with a positive outlook who pays attention to details and accuracy. Excellent written and verbal interpersonal and communication skills. Ability to collect information, identify and diagnose problems.
• Location: any location in Germany.

„Whatever comes next“: Das Leben hält ständig Veränderungen für uns bereit:
• der neue Job, mit einem neuen Umfeld
• neue Lebensabschnitte
• neue berufliche und private Prioritäten und Ziele
• sowohl gute als auch herausfordernde Zeiten

Mit unseren Vorteilen möchten wir dem gerecht werden, denn

„we make sure life comes first “:
• Wir machen dir deinen Start leicht, freuen uns dich kennenzulernen und heißen dich ab dem ersten Tag willkommen!
• Dank unseres Onboarding-Programms, maßgeschneiderten New Hire Trainings sowie deiner persönlichen Mentorin/ deinem persönlichen Mentor kommst du persönlich und fachlich Schritt für Schritt bei uns an.
• Flexible Arbeitszeiten und moderne Geräte erleichtern dir die Arbeit, ob am Arbeitsplatz oder im Homeoffice- je nach Möglichkeit und persönlicher Präferenz.
• Wir nehmen es persönlich mit deiner Entwicklung. Unsere regelmäßigen Feedback-, Ziel- und Entwicklungsgespräche sorgen dafür, dass du genauso weiterkommst, wie du dir das vorstellst. Individuelles Training und Coaching durch in-house oder externe Trainer bilden das ideale Umfeld für deine Karriereentwicklung.
• Wir feiern mit dir deine beruflichen und persönlichen Highlights mit verschiedenen Prämien von der Eheschließung, über den Nachwuchs bis hin zum 10- und 25-jährigen Firmenjubiläum.
• Wir stehen dir und deiner Familie auch in herausfordernden Zeiten mit unserem „Employee Assistance Program“ in Form von psychosozialer Beratung, Informationen rechtlicher Art und Informationen zu Finanzthemen absolut vertraulich mit Rat und Tat zur Seite.
• Zudem warten weitere spannende Benefits, wie eine erweiterte Lohnfortzahlung im Krankheitsfall, zusätzliche Urlaubstage, vermögenswirksame Leistungen, Gesundheitsfürsorge, [nur Außendienst] ein individuelles Firmenfahrzeug, [nur Außendienst] eine Gruppenunfallversicherung auf dich sowie ein 13. Gehalt auf dich.

Diversity & Inclusion:

At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.


Danaher Corporation is one of the most remarkable success stories in the Fortune 500. In addition to Radiometer, Danaher owns some of the world’s leading industrial brands - products that span the most demanding applications in the world. Currently 50 companies and 50.000 employees around the globe are working together challenging each other to take this success even further. Our joint quest does not only increase chance of success, it also fosters an environment in which a global career path is encouraged and limited only by your talent, capacity and ambitions.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out
Krefeld Germany
Regional Service & IT Manager for medical technology (m/f/d... Krefeld Danaher Krefeld
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