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Spanish Customer Support (VAC-A20357M) Limassol

2021-05-19 06:21:42
Spanish Customer Support (VAC-A20357M) Limassol
Our client, a Regulated Forex Company with a comfortable office in the city center in Limassol, is looking to hire a Spanish Customer Support.

Responsibilities:

Provide support to the clients via telephone, email, tickets and live chat

Provide unparalleled customer support during the account opening stages as well as throughout the existence of the trading account

Ensure that all client's requests are processed on time with no delays

Identify customer needs and helping customers use the company's platforms and features

Work closely with other departments such as Sales, Back Office and Compliance

Promote the Company's services

Gather customer feedback and share reporting with management

Complete additional tasks assigned by the Head of Customer Support.

Requirements:

Native or fluent in Spanish, both oral and written

Fluent in English, both oral and written

Willing to work in shifts and/or weekends

Previous working experience in a customer support position. Experience... from FX industry will be considered as an advantage

Excellent communication skills both via the telephone and email

Ability to prioritize the tasks

Analytical with strong attention to details

Proactive in seeking solutions for existing and potential issues.

Cypriot citizenship / EU Work permit is a must

The working hours are shift hours 06AM - 02PM & 01PM - 09PM

TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference: Spanish Customer Support - VAC-A20357M. We look forward to hearing from you
Limassol Cyprus
Spanish Customer Support (VAC-A20357M) Limassol StafffMatters Recruitment Specialists Limassol
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Afla pretul site-ului tau! Bucuresti IA RO
Afla pretul site-ului tau!
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