IAM Operations Analyst Heredia Province As an Operations Analyst, you are responsible for incident management, service requests, daily health checks, reporting and basic administration of various IAM products. The role will be user interfacing and requires strong communication skills. The ideal candidate should have 1- 3 of prior IAM product specific or operational support experience.
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during lifes pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders... maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
The perks of being an Equifax employee? We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, on site doctor, paramedics service 24/7, life insurance, gym facilities, schedule flexibility, collaborative work spaces, work from home opportunities, free transportation and parking, subsidized cafeteria, solidary association and organizational growth potential Grow at your own pace through online courses at Learning @ Equifax.
What youll do: Interface with Equifax users as a first point of contact for incidents, issues and requests. Work with users to address their concerns, follow run books for issue resolution and guide users on self-service functionality. Administrative support and health check activities for various IAM product suites. (Sailpoint, CyberArk, Saviynt etc.) Work closely with IAM Governance to build reports and gather artifacts to assist with internal/external audit responses. Develop security management through application integrity and identity & access management Ensure security through privacy & data protection Understand and apply identity security concepts, processes, and technologies and educate business areas Review, analyze, and create detailed documentation of Identity Management needs, including workflows and steps required to maintain and minimize security impacts Provides support to business areas regarding access management and permissions. Partner with internal teams to drive data management framework and processes by documenting new identity management automation processes, workflows and policies.
Qualifications: English level skills - Fully Bilingual (B2 - C1) 2 years of experience of troubleshooting in different technologies 2 years of experience in incident/request handling +1 years of experience with Active Directory/ LDAP +1 years of experience with ServiceNow, GSuite, and writing excel macros for reporting and analysis 1 year of experience running queries and building reports (Splunk, BigQuery etc.)
Extra points for any of the following: DevOps skills like Chef, Terraform, Jenkins, etc Knowledge of Identity Lifecycle workflows (account management) Hands-on experience with Sailpoint or other IGA products Hands-on experience with CyberArk or other PAM products Development skills (Java) Knowledge on IT governance and service strategy Experience collaborating with IT compliance assessments (SOX, PCI, HIPAA, NIST) Bachelor on information technology or computer science or advance student A strong understanding of user entitlement reviews, end to end provisioning processes and user lifecycle management (1-2 years experience)
Success attributes of an Equifax employee; does this describe you? Accountability Bravery Curiosity Collaboration Think and act differently Trust Ownership Decide-Execute-Ship
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If this sounds like somewhere you want to work, dont delay, apply today - were looking for you!
Primary Location: CRI-Heredia
Function: Function - Security Governance and Compliance
Schedule: Full time Heredia Province Heredia Costa Rica
IAM Operations Analyst Heredia Province Equifax Heredia Province