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Customer Experience Process Analyst (Costa Rica)

Costa Rica
2021-05-29 22:26:21
Customer Experience Process Analyst (Costa Rica)
Didi Chuxing (“DiDi”) is the world’s leading mobile transportation and convenience platform. The company offers a full range of app-based transportation and life services for over 550 million users across Asia, Latin America, Australia, and Russia, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Automobile Solutions, Food Delivery, and Payment. Tens of millions of drivers who find flexible work opportunities on the DiDi platform provide over 10 billion passenger trips a year.

DiDi is committed to collaborating with policymakers, the taxi industry, the automobile industry, and communities to solve the world’s transportation, and environmental, and employment challenges with localized smart transportation innovations by leveraging its AI capabilities. By continuously improving user experience and creating social value, DiDi strives to build a safe, inclusive, and sustainable mobile transportation and convenience... ecosystem for cities of the future.

DiDi uses technology to improve mobility in our world. As such, we always look for people from every background who want to support our vision, through equal opportunity and nondiscriminatory, fair and impartial treatment, completely free of prejudice related to race, nationality, religion, gender, ethnicity, age, political affiliation, sexual preference, marital status, disabilities or family responsibilities.

For more information, please visit: www.didiglobal.com/news

About the role

The CX Process Specialist is in charge of designing, building and implementing customer service processes to provide a remarkable support experience for our customers and partners. The ideal candidate has a customer centric mindset, being able to shape outstanding experiences through clear standardized processes
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Customer Experience Process Analyst (Costa Rica) DiDi Global Costa Rica
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