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Customer Service Supervisor, Air Freight Xi'an

Xi'an SHAANXI
2021-09-06 19:22:32
Customer Service Supervisor, Air Freight Xi'an
• Undertake PO follow up in compliance with Customers' requirements and make response in timely manners.
• Provide door to door service including clearance and delivery as required.
• Tracking & tracing for partial and irregular shipments and keep customers informed the status.
• Be help desk to answer various inquiries from external and internal general customers
• Handle complaints and claims from customers and to co-ordinate exceptional cases with agents.
• Implement billing process in accordance with customers' requirements as well as company's rule.
• Verify the costs from subcontractors and confirm the booking to traffic accountants.
• Monitor the job performance of the assistant of C/S agents to ensure quality of paper work.
• Develop assistant of C/S agents in business knowledge and personal competence by coaching and training
Xi'an Shaanxi China
Customer Service Supervisor, Air Freight Xi'an Schenker China Ltd. Xi'an
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