Buy/Sell/RentServicesReal EstateEventsHangzhou JobsBusinesses
Fonolive, #1 Social Job Search Engine Create your resume profile in just 5mins.
Associate Field Service Engineer Hangzhou Philips Hangzhou

Associate Field Service Engineer Hangzhou

2020-11-17 18:00:28
Associate Field Service Engineer Hangzhou
Job Title
Associate Field Service Engineer

Job Description

In this role, you have the opportunity to

Deliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO. This position is very important to ensure long term customer satisfaction and loyalty, and is playing a very important role in the growth of customer service business and sales business.

You are responsible for
• Plan and deliver assigned service to customers with high quality, including Corrective Maintenance, Preventive Maintenance, Installation and FCO, focus on the efficiency and service quality.
• Develop and maintain good relationships with customers, ensure customer satisfaction and loyalty; Own customer service quality KPIs for assigned account. Ensure service process implemented effectively.
• Support CS business
• Attend training and develop relevant knowledge and skills, Focus on service competence level and actual service capabilities.
• Provide... service support to team members as required, Focus on good team work.
• Prepare and provide kinds of Service Report on an accurate and timely basis
• Other tasks assigned by team & company

You are a part of
• External Customer: Deliver daily service to customer and ensure customer satisfaction. Show PHILIPS’ enterprise culture and ensure PHILIPS’ enterprise image.
• Support Function: Ensure the service process correct implementation and timely feedback for better service process improvement.
• Ensure individual service business TGT achievement;
• Ensure individual service delivery quality.
• Sales Distributor: Cooperate with sales distributor in varied sales or marketing activities. One face to customer.

To succeed in this role, you should have the following skills and experience
• Education: College, University Bachelor or above? Advanced Electronics Certificate or equivalent in electrical engineering
• Experience:
Advanced >2 years work experience on customer service in Healthcare industry
• Travel Frequency: >50%
• Competency and Skills:
Strong technical knowledge on Healthcare products
Strong communication skill and Open mind to share with others
Clear and logic thinking
Ability to handle multi tasks
Good execution skill
Excellent English skill in reading, writing and speaking
Willing to take responsibility
Self-motivation and self-management

In return, we offer you

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.


If you forgot your password, you can click the Forgot Password button on the Sign In screen to reset it.

If you have any other questions regarding the recruitment process please refer to our FAQs. In case of technical difficulties with the website, please send an email to [email protected]
(Note: To ensure fairness and legal compliance in our recruitment processes, only technical issues will be monitored through the above inbox. Please do not submit resumes or applications to this email, as they will not be reviewed. Only applications received through the online application process will be considered
Hangzhou Zhejiang China
Associate Field Service Engineer Hangzhou Philips Hangzhou
Meet locals, buy, sell, find deals, real estate, events on the #1 social classifieds.

Port Blair Honeymoon Packages Andaman Port Blair IN IN
Port Blair Honeymoon Packages
Andaman Port Blair IN IN
50,000 INR

Popular Fonolive Groups

Coronavirus - Questions and Answers New York City NY United States
Coronavirus - Questions and Answers (174 members)
New York City NY United States
Black Lives Matter - Making History New York City NY United States
Black Lives Matter - Making History (172 members)
New York City NY United States
Ambazonians Fight For Freedom New York NY United States
Ambazonians Fight For Freedom (92 members)
New York NY United States

Copyrights © 2020 Fonolive. All Rights Reserved.