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Product Sales Manager - DFS361369 Haikou DFS Haikou

Product Sales Manager - DFS361369 Haikou

2020-11-17 08:34:53
Product Sales Manager - DFS361369 Haikou
Job Description
The Product Sales Manager (PSM) is the key person element to DFS’ vision of exceptional people delivering exceptional product.

The candidate will be a primary conduit between the corporate merchant team and the customer, ensuring a seamless customer experience aligned to the company vision while effectively driving sales. The PSM owns the brand/categories of business at store level and is responsible for ensuring promotions, product training and overall floor presentations are being met through managing, mentoring and developing a cross-functional sales team. He/she is expected to lead, problem solve and possess an intuitive sense to think ahead.

Key Responsibilities:
1. Selling and the Customer Experience

• Align the customer experience to the company vision – exceptional people delivering exceptional product

• Drive sales through action sales, clearance, promotions, and incentive targets with passion

• Focus on ways to increase and continually improve conversion... from non-buying to buying, spend per transaction and average units per sale.

• Manage sales floor to ensure a high energy, positive floor experience for staff and customers

• Observe, coach and react continually improve customer experience and team productivity

• Manage team visibility on the shop floor for optimal staffing and floor coverage

• Effectively partner with the Platinum Services team to enhance the customer experience

2. Team & Service Management

• Effectively communicate company overall objectives and ensure Team Lead and Sales associates have clear goals and objectives on the customer experience and productivity targets

• Review sales productivity and individual sales team member’s performance on a regular basis

• Create and promote a positive work environment in line with DFS values

• Responsible for sales staff retention, development and job satisfaction levels

• Provide effective team leadership through open communication, training, coaching and active encouragement to meet and exceed goals

• Ensure development and succession plans are in place for team members

3. Product Management

• Act as the primary communication link between product merchants and the customer

• Maintain a very high standard of product and brand knowledge in the team

• Maintain and enhance local brand relationships, while upholding confidentiality in sales and performance related information

• Ensure floor presentation meets or exceeds brand and DFS requirements

• Participate in the development and execution of merchandise strategy including promotions, seasonal buys, etc

4. General

• Actively promote the DFS brand and a strong positive professional image at all times

• Manage team compliance with all company policies and procedures, Customs regulations and relevant trading laws, raising any concerns or issues when necessary

• Perform any other duties as requested in a diligent and conscientious manner

Key Requirements:

• Education: Bachelors Degree in Management, Business or equivalent preferred, not essential

• Experience in retail store experience is required, leadership experience with sales and luxury merchandise highly desired

• Must have high degree of integrity and confidentiality with a keen sense of business/financial acumen

• Able to work under stringent deadlines and be able to prioritise with multiple deadlines

• Strong analytical, organisational and problem-solving skills
Haikou Hainan China
Product Sales Manager - DFS361369 Haikou DFS Haikou
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