LC052: Retail Service Agent Senior Las Condes Company: FedEx Express LAC Job Title: LC052: Retail Service Agent Senior Job Requisition Number: RC392692 Job Family: FXE-LAC: Operations Time Type: Full Time Locations: Av. Vitacura 2910, Local 24, Las Condes, Region Metropolitana de Santiago 7550023
Assists customers by tracing packages, answering questions regarding FEC products and services and providing over-the-counter service and over the phone service. Checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with Customs documentation required at destination. Collaborates with the fulfillment of the budget, income / expenses, in addition to supporting to optimize the profitability of the branches with the optimization of the resources. Responsible for opening and closing the branch, arriving at least 15 minutes before opening hours, keeping the work area clean, checking the furniture and work... supplies. Respecting customer service times. Recognizes new customers or additional business opportunities and offers the most suitable services and solutions, opens new accounts, obtains additional shipments and submits sales leads. Ensures an excellent customer experience by developing and providing adequate solutions to different types of customer problems. Follows commercial and administrative processes, communicating with the areas involved. Responsible for safeguarding the values of the company and avoid deviations, missing and mishandling in the WSC. Request the necessary supplies to carry out the daily documentation and packaging of the shipments.
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LC052: Retail Service Agent Senior Las Condes FedEx Las Condes