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Engagement Manager (Social Media) North Forks

North Forks
2021-09-21 17:15:01
Engagement Manager (Social Media) North Forks
Company Overview

Our purpose is to help the world’s best brands build new and meaningful relationships with their employees and customers through our innovative products, technology, and services. Since 2006, the company has created marketing and advertising solutions that blend engineering and expertise to drive results across all social channels. More than 1,500 businesses have trusted Brand Networks to solve their newest and toughest challenges. Brand Networks has offices in Boston, Bentonville, Hyderabad, New York, Rochester, and Sydney.


As an Engagement Manager, you will play a key role in driving the success of a Fortune 1 retailer’s Social Media strategy. You will be a part of a customer-obsessed team dedicated to delivering social tactics, training, and support that enables retail stores to manage a revolutionary social presence. You’ll help the client meet their business objectives by developing and advocating best practices with field associates and at the... national brand scale. You’ll focus and equip the creative power of field associates to drive business objectives.

The Engagement Manager reports to the Director of Client Delivery while receiving guidance on day-to-day tasks from senior members of the team. This is a remote position that will require very limited travel.

• Support a new client launch:
• Help launch a local social program from the ground up, supporting over 400 retail locations
• Develop onboarding and instructional materials and enable retail stores to manage a successful social media presence
• Support field users and provide assistance with troubleshooting or general support.
• Build relationships with field associates:
• Get to know your users. Who are they? What are their unique business challenges? What motivates them? What is their corporate culture like? How do they like to communicate?
• Craft communication to drive program awareness, adoption, and usage
• Developing recognition plans & drive friendly competition between field associates
• Be Creative and Inspire:
• Execute tactical solutions & marketing campaigns
• Enable field associates to create human-centered digital relationships with customers through social media
• Contribute to the design and strategy of adoption tactics
• Research and Collaboration:
• Assist in ad hoc reporting or campaign requests
• Proactively share user successes and opportunities
• Proactively identify needs with the internal team to create solutions to better serve end-users and clients
• Stay up to date/research trending social media topics, client information, and competitive landscape
• Identify internal trends to provide the client insights to harness the power of field users and creative

• 3+ years of experience in social marketing, content creation, and public relations
• Bilingual (French Canadian & English)
• Intermediate to advanced Microsoft Suite and Google Suite skills
• Ability to develop, communicate, successfully implement, and measure projects – working closely with cross-functional teams
• Effective time management skills - ability to prioritize and meet deadlines and follow-through
• Strong work ethic. Must be self-motivated and able to take the initiative to get the job done
• Comfortable working in a fast-paced, demanding, and fun entrepreneurial environment
• Proven ability to build strong collaborative partnerships with external stakeholders

Why Join Brand Networks?

We have a diverse culture and engaging workforce with the following benefits:
• Competitive Salary
• Profit-Sharing
• 401k Retirement Plan
• 6 Months Paid Family Leave
• Generous amount of Paid Vacation, Holidays, and Sick days
• Health, Dental, & Vision Benefits
• Wellness Perks
• Life Insurance
• Experience with the largest and most reputable brands in the world

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North Forks NB
Engagement Manager (Social Media) North Forks Brand Networks North Forks
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