TELECOMMUNICATIONS SUPPORT SPECIALIST New York
TELECOMMUNICATIONS SUPPORT SPECIALIST
New York, New York, United States
Healthcare IT
Aug 18, 2020Post Date
20202862Requisition #
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Come join us and grow your career with CTG! Apply with CTG for this exciting opportunity!
Duration: 6+ months Temp to Perm. Based on performance
Location: Bronx, NY
Job Title: Telecommunications Support Specialist
Pay rate: $40.50/H
Job Overview: EXCITING OPPORTUNITY WITH OUR GOVERNMENT CLIENT IN NYC!
We are looking for qualified Telecommunications Specialists, with a minimum of three years ofproven experience using Telecommunication Expense Management (TEM) and Wireless Expense management (WEM). You will be participating in the evaluation of mobile device products and the use of mobile device equipment.
Day to Day Responsibilities:
Expect to travel 10% within the 5 boroughs of NYC
Mobile iron procurement
Coordinates and oversees mobile device repairs and problem resolution by vendors.
... Processes and verifies mobile device billing, purchase orders and invoices.
Gather appropriate mobile device procurement forms and documents, search for and copy documents from archived records and forward to requestor.
Manage mobile phone recycle and inventory program Sort, file and maintains alphabetical, numerical, and subject filing systems.
May be asked to assist with maintenance of hospital phone directory by removing outdated information and adding new staff/information and systems performance
Maintain inventory of mobile devices and prepare a list of supplies to be ordered.
Maintain the emergency telecommunication documentation
Perform monthly mobile device invoice analysis, validation, and payment approval on wireless invoices to ensure compliance with vendor contracts
Manage Service now mobile device ticket queue for both PBX and mobile device
Perform monthly wireless audits to determine if we should select a more cost.effective plan, or need to update our mobile catalog, and communicate concerns to managers
Perform project and non.project related tasks and activities to support team goals and objectives
Reconcile mobile device equipment to ensure billing not occurring on terminated/retired employee equipment
Backup staff support duties during vacation
Must have skills associated with the following:
2 to 4 years proven experience in the Telecom field, or IT related including a broad knowledge of various telecom/IT products, services, and technology
3 to 4 years proven experience in Telecommunication Expense Management (TEM) and Wireless Expense management (WEM): specifically, a solid understanding of carrier billing systems; telecommunications invoicing, technical communication, circuit provisioning, configurations pricing methods, and contracts
Proven experience working with local, long distance, wireless, and specialized carriers
Proven proficiency with numbers, experience in analyzing large amounts of data, and an ability to consolidate and translate that data into business insight
Solid expertise with carriers portals; including opening circuit tickets when issues arise
Strong analytical skills; with Excel expertise is necessary
Additional Information:
No third party resumes will be accepted
Drug testing and/or other employment-related inquiries may be conducted
CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
Candidates must currently reside in USA
Candidates must be eligible to work in the U.S. without restrictions
CTG is an Equal Employment Opportunity employer
CTG is an E-Verify Company
All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
CTG (NASDAQ: CTG) has developed a reputation for responsiveness and reliability - traits that our clients say set us apart - since our founding in 1966. As one team, we create and deliver information and technology solutions that make our clients more successful and cultivate a workplace that attracts and develops the best people. Our vision is to be an indispensable partner to our clients and the preferred career destination for information and technology experts. CTG has operations in North America, South America, Western Europe, and India and regularly posts news and other important information online at www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Additional Information
Job Function: Telecommunicatons
Education Level: High School Diploma/GED (±11 years)
Work Remote: No
Travel: Yes, 10 % of the Time
New York NY USA
TELECOMMUNICATIONS SUPPORT SPECIALIST New York CTG New York
