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Field Supervisor Gatineau

2021-09-21 12:00:05
Field Supervisor Gatineau
On Side is looking for a Field Supervisor for their Gatineau offices. The Field Supervisor provides support to the responsible Project Manager to plan and execute work to be completed consistent with approved Emergency & Repair scopes, gross margin targets and timelines. Provides leadership to co-workers to ensure compliance with Company protocol and process. Manages claim activities to achieve NPS (Net Promoter Score) objectives.

Follows and maintains a 5S culture and mindset.

About On Side Restoration

On Side Restoration is one of Canada’s leading restoration companies with branches coast to coast from Victoria, BC to St. John’s, Newfoundland. Since 2018, On Side also operates in the province of Quebec. For the past 40 years the company has been restoring damaged homes and businesses 24 hours a day, 365 days a year. Proprietary internal systems include eClaim, a transparent web-based file management software program, and On Side LiVE, their 24 hour customizable emergency call... centre.

Experienced and certified crew operate On Side’s extensive fleet of emergency response vehicles and leverage their 10,000+ pieces of specialty equipment. Further information about On Side can be found ide.caOn Side Restoration Services Ltd is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. Inquiries can be made with the hiring manager or by contacting Human Resources Department.

Why work with us?

Imagine a world where we wake up each day inspired to go to work, feel safe while we’re there, and return home at the end of the day fulfilled by the work we do – feeling that we have contributed to something greater than ourselves. This is the world we envision.

Our environment:
Is friendly, and we love to do company-wide fun things!

Is never boring…every day is something different!

We provide great learning opportunities to our employees!

We offer a competitive compensation and benefits package, which includes:
Excellent health plan, including medical, dental, long-term disability (LTD) and life insurance.

Opportunity for promotional opportunities and national career movement.


Strategy and Vision:
Execute project tasks through appropriate skill set and approved sub trade support consistent with scope/work order/budget information provided by the Project Manager

Identify scope issues and/or omissions and recommends/coordinates actions in agreement with the PM to maintain commitments to all stakeholders

Recommend, document, and implement policies and procedures to facilitate consistent and efficient project results Building Culture:
Support high standards of corporate citizenship and social responsibility

Foster a customer-focused environment Building Teams:
Action recruitment, development, and evaluation performance of Operations staff

Encourage participation in continuous improvement initiatives

Develop and sustain a Health & Safety environment focused on accident / incident reduction. Capital Allocation and Management:
Maintain effective and timely communications with all internal/external stakeholders to achieve project deliverables

Ensure daily file note submissions to provide status reporting of claim progress

Ensure compliance with On Side protocol and process to achieve quality, cost, and gross margin targets

Achieve business productivity, margin, and cycle time targets

Ensure daily completion of business documentation as necessary to provide optics to actual project cost through to project completion

Coordinate required permits to ensure compliance with provincial and municipal mandates

Provide site direction and communicates performance opportunities to department leadership

Ensure compliance to internal Site Safety inspection protocols

Ensure site photos are uploaded to eClaim throughout the claim process

Provide On Call support as required

Manage and maintain company assets consistent with business image and expectations

Action personal performance and appearance consistent with company policies and procedures

Provide direction or support in other areas as requested/required Qualification and


High School diploma; combination of relevant training courses/experience

Water Damage Restoration (WRT)
Fire Smoke Restoration Technician (FSRT)
Occupational Health and Safety supervisory training3-5 years’ relevant experience3 years’ experience leading teams

Experience and knowledge in dealing with systems, budgets, internal controls, and asset management.

Knowledge of contracting, negotiating, and change management.

Familiarity and knowledge of Lean principles and systems Skills and competences:

Ability to transfer information into action

Ability to multi task in a dynamic environment

Ability to develop and maintain working relationships

Ability to effectively communicate and implement change through engagement

Ability to problem solve through root cause analysis and implementation of sustainable solutions

Strong problem solving/communication skills

Ethical and equitable leadership
Gatineau QC
Field Supervisor Gatineau On Side Restoration Gatineau
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