We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.
Director, Account Management
The Account Management team is looking for a Director Account Management to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about... the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role Identify and implement strategies and initiatives to deliver Mastercard revenue and share for issuing (credit, debit and value added solutions) and Acquiring Build and manage relationships at executive and senior management levels by demonstrating Mastercards value to customers, leads and manages existing customer relationships, and works to identify opportunities and customer needs Drive portfolio performance and profitability metrics; monitor performance and engage in Strategic conversations with issuers and acquirers Analyze customer business opportunities to increase volume, share and revenue by establishing quantifiable competitive leverage, analyzing the customer's business strategy and competitive analysis to evaluate impact to both Mastercard and customer of strategies Partner with customers to deliver customized solutions and comprehensive consulting support Use profitability models, financial and business forecasts, competitive analyses, etc., to drive opportunity discussion with customer Provide product expertise and leverage Mastercard integrated solutions to drive sales and revenue Sign long term deals with issuers to achieve Mastercard long term objectives Deliver market and product trends and insights to drive opportunity identification and inform customer strategy, leveraging internal and external resources
All About You Very good written and verbal communication skills combined with the maturity and sensitivity to achieve credibility at all levels (internally / externally), including the ability to influence senior bankers. Strong business acumen and thought leadership that delivers Customer focused, solution oriented results. Strong leadership skills, capable of working in a matrix environment. Customer Focused, dedicated to meeting the expectations and requirements of internal and external customers Strategic thinker, capable to manage a full P&L vision and execution for the business, financial acumen and experience Results oriented, innovative, demonstrated partnership and decision maker, high and strong analytical skills Relevant and proven sales and product experience in the card and payments space Strong problem-solving and analytical skills in various settings (countries, different parts of business, varied cultural environment). Strong negotiation, persuasion and influencing skills Entrepreneurial approach; Excellent English/Russian Extensive experience in a sales/commercial environment including managing sales-related activities, interacting with strategic customers and closing new business within a market(s) Demonstrated expertise and success in achieving sales goals over multiple products Experience with a specific product line gathered from time in Product Sales or other functions in Mastercard In depth experience executing and managing sales strategies for numerous complex or large accounts Demonstrated expertise and success leveraging Mastercard's core products, rules, and services in customer accounts Taken a lead role in a customer negotiation.
Due to COVID-19, most of our employees are working from home. Weve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know were all in this together.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly Minsk Belarus