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Consumer Operations Manager (English, Portuguese) So Paulo Google So Paulo

Consumer Operations Manager (English, Portuguese) São Paulo

São Paulo STATE OF SãO PAULO
2020-11-18 04:20:16
Consumer Operations Manager (English, Portuguese) São Paulo
The Technical Services Users and Products team is on a mission to help users get the most out of Google and help products succeed. Our team acts like owners, makes data-informed decisions, and are agents of change. Our team engages users across the globe through our online resources and communities, social outreach, and contact centers. We represent the voice of the user and work closely with cross-functional internal and external partners across Google, to make our products and policies better.

As a Consumer Operations Manager of the Solutions Consultant team for Latin America, you are passionate about Google products and people and want to help products succeed in international markets and the team to succeed in their careers. Our team cares for customers by solving problems and scaling solutions, and sharing user feedback with internal teams to influence product development.

In your role, you'll manage the team responsible for creating and streamlining business and operational... end user support processes, developing detailed documentation, process diagrams, user journey audits, and increasing the overall efficiency of how Google implements and supports products and users
São Paulo State of São Paulo Brazil
Consumer Operations Manager (English, Portuguese) São Paulo Google São Paulo
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