Operations Program Manager Cajamar
Bachelor's degree in Engineering or Transportation/Supply Chain/Operations discipline
7+ years operational experience managing fulfillment, distribution and/or transportation operations;
Advanced working knowledge of Microsoft Excel and Access
Brazilian Portuguese and English speaking.
Position will be based in Cajamar (SP) region, Brazil
Amazon is seeking highly experienced Operations Program Manager to support setup, integration, ongoing operations, and further expansion to the country of Brazil. Successful candidates will effectively establish Amazon Operations culture and world class processes supporting our Amazon Brazilian teams. Two key responsibilities for this individual are to manage the performance of external fulfillment operations and provide the tactical link between core operations, corporate retail, customer service teams and the third party logistics provider.
External fulfillment works with the supply chain and retail teams to prioritize potential... solutions and coordinates the integration with the third parties and manages the daily operations. This individual is the owner who ensures the external partners are complying with Amazon High Standard in terms of fulfillment quality. You will develop expertise throughout the entire fulfillment process - including Retail, Business Development, Integration Services, Supply Chain, External Fulfillment Platform, Enterprise Integration, Transportation, Customer Service and Accounts Payable. In taking this role, you will ensure customer-centric policies throughout integration process.
Key responsibility areas include:
Manage the daily, tactical relationship with third party logistics vendors, including managing their performance and drive improvements.
Resolve logistical, operational, and systems issues that arise by working with vendors and various Amazon teams.
Maintaining knowledge of all inbound, inventory, and outbound practices within the fulfillment center.
Maintaining knowledge of our carriers shipping policies.
Liaison with Customer Service team to provide operational process knowledge.
Coordinate receive problem resolution, including tracking issues and corresponding with internal support teams.
Assess orders or shipments stuck in processing.
Dig deep into data to determine root cause of defects.
Aid in negotiating vendor contracts;
Manage the 3PL metrics for reporting to corporate Sr. Leadership teams;
Provide expertise on Brazil operations and transportation and best practices;
Strong consideration will be given to experience in external relationship management, preferably in Operations
Strong analytical and data gathering skills, including the ability to translate large amounts of data into actionable insights
Experience with EDI messaging, SQL query writing and experience with BI systems
Lean/Six Sigma Certification or Training
Ability to work with technology to develop innovative solutions;
Well-rounded experience in continuous improvement by influencing decisions and driving projects across multiple groups in an organization.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us
Cajamar State of São Paulo Brazil
Operations Program Manager Cajamar Amzn Servicos de Varejo do Bra Cajamar
