Client Manager, Global Banking And Fi Manama Job: Institutional Banking Primary Location: Africa & Middle East-Bahrain-Manama Schedule: Full-time Employee Status: Permanent Posting Date: 10/Feb/2020 Unposting Date: 24/Feb/2020 About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
The Client Manager is the pivotal relationship in the Client Delivery team responsible for delivering exceptional client account... management. The Client Manager is responsible for proactively managing the client account on all day to day maintenance activities to ensure the highest level of client service and relationship health. The Client Manager will support the GAMs, RAMs or FAMs on the assigned client portfolio to ensure strong client delivery execution. Business Partnership Provide direct support to the GAM/FAM (RMs) through proactive client account management of the following activities: Ensure the highest level of client service and risk mitigation through proactive client account management support with client on-boarding (liaising with IMO), credit monitoring (liaising with CA COE) and flow maintenance Actively engage and collaborate with Clients, GAMs/FAMs/RAMs/Senior Bankers/Bankers (RMs) and Product Partners to understand and respond to any issues/concerns relating to the ongoing account maintenance including highlighting any unusual utilization patterns to coverage teams. Provide proactive support on account maintenance activities like documentation, reporting etc by engaging and collaborating with the client, IMO, CA, MDU, Legal and Compliance and relevant ops teams as required to ensure the clients expectations are met or exceeded Escalate issues/concerns relating to account maintenance activities to the CM Team Lead for follow up as relevant
Documentation: Credit (existing deals Renewals/Amendments) & Other client related documents/approvals Engagement and coordination with Legal & Compliance, Credit, IMO, CDU and Clients on standard documentation requirements such as standard terms, country supplements, banking facility letter, master credit terms, supplementary letters etc Assist in, and/or prepare credit applications (new or annual/interim reviews) in liaison with RMs Obtain necessary approvals for T&C deviations on standard documentation from the relevant authoriser as necessary Follow through to ensure documentation completion and validate limits are correctly loaded/reflected in TP systems Ensure document deficiencies are minimised (as reflected in DDW etc) and are rectified in a timely manner Engage and follow up with IMO if required with respect to any outstanding CDD related items e.g Update known changes, respond to case queries, CDD overdues, approval/review of CDD cases, etc. Account Management & Portfolio Quality (Excluding credit approvals) Manage flow maintenance on client portfolio as assigned. Examples of flow maintenance are specified below As a secondary qualitative measure, in the event that key client data hasnt been accurately captured by IMO or any other data capture owners, ensure general portfiolio hygiene of client data ie correct client tagging, limit information, segment classification etc in SCI, WorkBench. Annotate on past dues and excesses daily in the portfolio. i.e. Ensure excesses/past dues are regularized on time and cash/cheques are released on time. Any exceptions to be highlighted to GAM/FAM/Senior Banker and CA. Act as escalation points for Unsettled (FX) Past Due Trades reports & Failed trades reports, working closely with Operations where relevant Support Loan Drawdown, Cash Management, LTP Trades (FI), Trade Offerings & Audit Confirmations Manage any client related data queries and remediation efforts, including first level escalations on account maintenance activities Seek transactional approvals as necessary (ie trade, cash) and release trade offerings on time to ensure faster TAT on trade transactions. Attend EA/ASTAR Review meetings as appropriate and articipate in relevant business meetings, forums or committees as required Provide support on other projects as assigned i.e CIB Client Surveys, other business initiatives Support Network Delivery through documentation facilitation (passporting) Arrange for stock inspections/valuations as required Processes Ensure adherence to all internal/regulatory policies & regulations eg. Policies and procedures in RiskPod (FATCA, Credit, BCA overdue, etc) Identify and escalate any operational risks relating to the client portfolio account management and escalate to the RM/GAM/FAM and Head of Global Banking Co-ordinate with Ops/GSSC to rectify any ops related issues which can be resolved locally and issue Standard Instruction Forms (SIFs) wherever required within authority Risk Management Ensure data quality of all AML and Credit documents/files meets CIB standards to facilitate Banker decisions on risk acceptance Escalate any identified Operational Risk issues to the Head of GB (or BORM in the absence of the HoGB) Be proactive in ensuring compliance with Bank policies and procedures and lead preparation of client files for audit purposes Credit applications processing and monitoring of the relevant covenants / deliverables. Governance Responsible for assessing the effectiveness of the Groups arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. Responsible for delivering effective governance; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner. Regulatory & Business conduct Display exemplary conduct and live by the Groups Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Help drive the Bahrain Global Banking (FIs and IC) business to achieve the outcomes set out in the Banks Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; Effective Financial Markets; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Adhere to local regulator, the Central Bank, and local business teams prescribed responsibilities and Rationale for allocation. Other Responsibilities Embed Here for good and Groups brand and values in Bahrain, working in the Global Banking team. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. Support the Global Banking team (IC and FIs), in client coverage and adhere to the parameters of client confidentiality of information. Key Stakeholders Internal: RM/GAM/FAM/HoGB for designated portfolio Credit Analyst and Correspondent Banking Due Diligence (Banks)/Client Risk Manager (NBFI) for designated portfolio Product partners for designated portfolio Key functional partners ie IMO, CET, Credit, CDU, MDU, Legal, Compliance, Product Ops (Trade, Cash, FMO etc), Finance, Marketing, Op-Risk. Country / Segment Leadership team, as applicable External: Clients Legal firms, Audit Market Data Services providers
Our Ideal Candidate Bachelor degree in Banking or Finance preferred. Relevant years of experience in banking or other relevant environment Risk & AML certified as stipulated by Bank policy Languages: English and/or local language skills as relevant to country requirements
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To view information on our benefits including our flexible working please visit our career pages Manama Bahrain
Client Manager, Global Banking And Fi Manama Standard Chartered Manama