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Service Coordinator - Temora, Riverina Region NSW Wagga Wagga NSW

Wagga Wagga NSW
2021-05-29 19:29:32
Service Coordinator - Temora, Riverina Region NSW Wagga Wagga NSW
Company description:As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities.Job description:The Home Care service programs deliver in-home tailored help enabling our aged customers to live independently, within their own homes and stay active in their local communities.About Your New Role:As a Service Coordinator you will be the primary point of contact for our customers and your own team of Care Workers located at Temora, Riverina region of NSW.Your key objective will be to manage a large portfolio of customers receiving In-Home care and to lead a team of Care Workers, who deliver our services across Domestic Support, Social Services and Personal Care.You will enjoy being active in your local community meeting with clients and their families. You will also be a real enabler for your team of Care Workers to deliver the BEST in tailored services and care, which truly empowers... clients to be living at home both happily and safely.You will lead and manage the following: Manage and lead a Home Care service team, including the operational leadership of a team of Care Workers. Assist the Branch Manager with overall leadership support for the area, it’s staff and clients Ensure excellence in client service delivery, including managing the assessment of client care and goal planning and the successful on-boarding of new clients. Managing client escalations and complaints to a high level of resolution. Developing exceptional relationships with both existing and new clients and their families. Developing effective collaborative relationships with other relevant service providers, including Community Support, Clinical and Allied Health services. About You: Does this sound like you? Previous experience managing a service area or program within a Health Care, Aged Care or Community Service organisation Strong and proven People Leadership experience, developing and maintaining high level team performance will be pivotal for this position. Experience with managing remote direct reports and a dispersed workforce would be highly regarded Proven experience in coaching and developing individual and team performance Experience managing a high-volume client caseload, including complex client care needs, service allocation, compliance and case management Some knowledge of Home Care Packages would be highly beneficial. Why Join Us: Yearly Paid Community and Wellbeing days Competitive Remuneration Use of shared branch vehicle for client visits and business Flexible Work Options – We believe in a work life balance and flexibility that allows people to thrive at work PLUS great work from home options Supported learning and development program to assist your career pathway towards Branch Manager and future leadership opportunities Access to a range of great staff discounts on Australian Unity Financial Services products, including great discounts on Health Insurance What Makes Us, Us? We’re all about lifelong learning We’re all about supporting your wellbeing We take care of our people, they take care of our customers We’re all about making a bigger difference together A career within our sector can provide an exciting pathway for people experience in Aged / In Home Care or transitioning in these unprecedented times. Most importantly, you will get a rewarding career that contributes to the community and the happiness, safety and empowerment of our clients. Sound like your next career journey? Don't hesitate, express your interest today and get your application to us! Application closes 4th June 2021.If you align with our values of Warm, Bold and Honest and have a passion for supporting your team and client to THRIVE - we would love to hear from you.Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan
Wagga Wagga NSW Australia
Service Coordinator - Temora, Riverina Region NSW Wagga Wagga NSW Australian Unity Wagga Wagga NSW
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