Deliver high quality advisory services through a variety of cloud and located learning options which includes service point, chat, telephone, web request, email and any other communication technologies referring queries as required. Supervise student library assistants staff on weekday evenings weekends to successfully undertake their allocated tasks.
To be successful, you'll have:
Completed an undergraduate degree in a relevant discipline with subsequent relevant experience; or an equivalent combination of relevant knowledge, training and/or experience.
This role has been identified as having contact with children and requires a current employee Working With Children Check
Your key responsibilities will be to:
Respond to inquiries and provide client services and support through a variety of cloud and located learning options which includes service point, chat, telephone, web request, email and any other communication technologies referring queries... as required. Monitor inquiries through the Client Relationship Management System, ServiceNow. Supervise staff at night and on weekends to successfully undertake their allocated tasks. Respond to client problems, complaints, and feedback, referring or resolving as appropriate, using initiative, discretion and judgement in accordance with Library procedures. Support the Librarys Liaison service through monitoring Library Resource Guide links, reporting issues as appropriate. Ensure the accurate recording of ServiceNow and statistical data/reports eg: surveys, head counts, snapshots and shift reports are recorded and reported as required. Identify and report facilities and spaces problems within the Library building, noting issue and work request number in shift reports. Assist with Library events, marketing and orientation activities as required. Any other duties as directed, commensurate with the scope and classification of the position.
Casual Duty Statement - Duty Statement - Casual Librarian.pdf Please ensure to include a resume and cover letter in your application. For further information, please contact Rachel Molloy, Library Advisory Services Team Leader by emailing [email protected] About Us The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we've achieved the highest level of overall student satisfaction among Victorian universities. We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka. Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics. As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australias economy.Report this job advert Victoria Australia
Casual Librarians Victoria Deakin University Victoria