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Customer Service Officer Victoria South West TAFE Victoria

Customer Service Officer Victoria

Victoria
2021-02-08 14:56:52
Customer Service Officer Victoria
Customer Service Officer Who is South West TAFE? South West TAFE is a world-class educator in an idyllic regional setting at the heart of Victoria’s Great Ocean Road region

As the largest education and training provider in the south west and Australia’s Large Training Provider for 2020, SWTAFE offers practical and inspiring teaching that prepares students for in-demand jobs now and into the future

Our focus is on delivering modern and flexible courses that ensure our students graduate with the skills they need to thrive in their chosen careers and industries

South West TAFE’s campuses are located in Warrnambool, Hamilton, Portland and Colac with training facilities also located at Glenormiston and Sherwood Park (Deakin Warrnambool)

Position overview/your opportunity - Part-time 22.8 hours per week, fixed-term contract (ending 22/12/21) - Colac campus - $47,732 per annum (pro-rata if applicable) plus superannuation As one of the first points of contact with South West TAFE, the... Customer Service Officer (CSO) fulfils an important public relations and customer service role

The CSO responds to course enquiries, provides course information and discusses details relating to prerequisite requirements, qualifications, and the application and enrolment procedures

The CSO is integral to South West TAFE’s enrolment process and supports the Manager – Client Services with the planning and implementation of SWTAFE administrative services at each of the relevant campus locations

Applicants must have the ability to travel to Warrnambool for training

The must haves Mandatory requirements - Requires completion of a Certificate III (or equivalent) or year 12 and demonstrated relevant experience or equivalent relevant experience

Lesser formal qualifications and relevant knowledge of the job or experience may be considered. - High level of digital literacy. - Ability to obtain an Employee Working with Children Check and a satisfactory Police Check Highly desirable requirements - A Certificate IV in Business, Business Administration or Financial Services and/or equivalent relevant industry experience

Lesser formal qualifications and relevant knowledge of the job or experience may be considered - Experience or an understanding in relevant industry software and programs (e.g

Customer Relationship Management systems) Benefits We strive to be recognised as an employer of choice by providing staff with excellent working conditions and the opportunity for exciting career, personal and professional development opportunities including: - Competitive salaries - Community focused employer - Extensive Staff Development - Staff health & wellbeing programs - Staff discount program (Shop'n Save) & social club - Convenient campus locations For further information please contact Amy Silvester, Manager - Client Services on 03 5564 8527

Applications close: Sunday 21st February 2021 How to apply If this role resonates with you and you have the necessary skills and experience, then we would like to hear from you

To apply for the role, please click ‘Apply for this job’ and provide a copy of your cover letter containing your responses to the key selection criteria as outlined within the position description along with your current resume

Please note: Applications that do not address the Key Selection Criteria and include a current resume will not be considered for this position

A full position description is available from our Careers at SWTAFE webpage

South West TAFE is a child safe and equal opportunity employer; fostering a fair, safe and inclusive environment, embracing all forms of diversity

Applications from Aboriginal & Torres Strait Islander peoples and people from culturally diverse backgrounds are strongly encouraged

Amy Silverter 03 5564 8527 swtafe.edu.au Who is South West TAFE? South West TAFE is a world-class educator in an idyllic regional setting at the heart of Victoria’s Great Ocean Road region

As the largest education and training provider in the south west and Australia’s Large Training Provider for 2020, SWTAFE offers practical and inspiring teaching that prepares students for in-demand jobs now and into the future

Our focus is on delivering modern and flexible courses that ensure our students graduate with the skills they need to thrive in their chosen careers and industries

South West TAFE’s campuses are located in Warrnambool, Hamilton, Portland and Colac with training facilities also located at Glenormiston and Sherwood Park (Deakin Warrnambool)

Position overview/your opportunity - Part-time 22.8 hours per week, fixed-term contract (ending 22/12/21) - Colac campus - $47,732 per annum (pro-rata if applicable) plus superannuation As one of the first points of contact with South West TAFE, the Customer Service Officer (CSO) fulfils an important public relations and customer service role

The CSO responds to course enquiries, provides course information and discusses details relating to prerequisite requirements, qualifications, and the application and enrolment procedures

The CSO is integral to South West TAFE’s enrolment process and supports the Manager – Client Services with the planning and implementation of SWTAFE administrative services at each of the relevant campus locations

Applicants must have the ability to travel to Warrnambool for training

The must haves Mandatory requirements - Requires completion of a Certificate III (or equivalent) or year 12 and demonstrated relevant experience or equivalent relevant experience

Lesser formal qualifications and relevant knowledge of the job or experience may be considered. - High level of digital literacy. - Ability to obtain an Employee Working with Children Check and a satisfactory Police Check Highly desirable requirements - A Certificate IV in Business, Business Administration or Financial Services and/or equivalent relevant industry experience

Lesser formal qualifications and relevant knowledge of the job or experience may be considered - Experience or an understanding in relevant industry software and programs (e.g

Customer Relationship Management systems) Benefits We strive to be recognised as an employer of choice by providing staff with excellent working conditions and the opportunity for exciting career, personal and professional development opportunities including: - Competitive salaries - Community focused employer - Extensive Staff Development - Staff health & wellbeing programs - Staff discount program (Shop'n Save) & social club - Convenient campus locations For further information please contact Amy Silvester, Manager - Client Services on 03 5564 8527

Applications close: Sunday 21st February 2021 How to apply If this role resonates with you and you have the necessary skills and experience, then we would like to hear from you

To apply for the role, please click ‘Apply for this job’ and provide a copy of your cover letter containing your responses to the key selection criteria as outlined within the position description along with your current resume

Please note: Applications that do not address the Key Selection Criteria and include a current resume will not be considered for this position

A full position description is available from our Careers at SWTAFE webpage

South West TAFE is a child safe and equal opportunity employer; fostering a fair, safe and inclusive environment, embracing all forms of diversity

Applications from Aboriginal & Torres Strait Islander peoples and people from culturally diverse backgrounds are strongly encouraged
Victoria Australia (+1 other)
Customer Service Officer Victoria South West TAFE Victoria
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