Customer Services Manager Townsville QLD Healthe Care Australia is one of the largest privately owned networks of private hospitals in Australia. Nationally, we pride ourselves on delivering premium care through our staff and health professionals across 17 private health facilities. We have more than 400 private mental health inpatient beds spanning 5 states of Australia. Townsville Private Clinic in a 73 bed inpatient voluntary Mental Health Hospital. We are seeking a dedicated and enthusiastic Customer Services Manager to manage effectively and coordinate the administrative function of the business.
Essential Skills And Qualifications
2 or more years of previous experience as an Administration Manager in a private hospital setting. Excellent communication (both written and verbal) and interpersonal skills. Demonstrated customer focused mindset, results orientated and time management skills. Proven commitment to professional development and quality improvement. Previous HR management ability to conduct performance... reviews.
Desirable Skills And Qualifications
Ability to work independently and within a team. Excellent organisational skills to prioritise work, meet deadlines and demonstrate initiative and attention to details. Ability to remain calm and professional in stressful situation. Recognition of privacy and confidentiality laws.
Positive attitude and caring approach. Excellent communication and customer service skills. Display and mentor professional behaviour.
Recruit, train and mentor administration staff as required to ensure appropriate succession planning and continuity of revenue cycle procedures. Co-ordinate rosters, annual leave, sick leave and relief support. Conduct annual Performance Reviews of all direct line reporting staff. Plan and coordinate all administrative procedures and systems including maintaining electronic and physical files. Manage departmental budget and assist in the development of annual business plans.
Please submit your application to ********** by close of business on Friday 4th June 2021 Townsville QLD Australia