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CRM Business Analyst Melbourne VIC Country Fire Authority Melbourne VIC

CRM Business Analyst Melbourne VIC

Melbourne VIC
2020-11-18 11:31:41
CRM Business Analyst Melbourne VIC
Reference: VG/1491871 Located at CFA Headquarters, Burwood East Full Time Fixed Term Up To 14 November 2021 PTA 5 $99,164- $111,494 pa (plus 9.50% super) The Country Fire Authority (CFA) is one of the world's largest, and most highly regarded, community-based emergency services organisations

We respond to fire and other emergencies 24 hours a day, seven days a week

Whilst our firefighters are the cornerstone of CFA services, what goes on behind the scenes is just as important in helping to protect lives and property

About the Role:The role of the Business Analyst is to provide CFA with expert analytical support and to participate in the acquisition, analysis, design review, configuration, testing and implementation of CFA business and IT solutions

The role also plays an important role in the management of key relationships between CFA business units and ICT Services, ensuring systems and underlying business processes are maintained, and support CFA business objectives efficiently... and effectively

The successful candidate will have:Relevant tertiary qualifications in business or Information TechnologyBroad background in IT systems development, implementation and support with minimum 5 years' experience working as a CRM business analyst in complex IT System implementation projects.Experience and domain knowledge of CRM systems and implementations,Demonstrated experience in writing Business Requirements Documents, Functional and Technical Solution Design as well as Training documents.Experienced in application testing activities and testing documentation.Knowledgeable and experienced with BA & Project delivery methodologies.Experience working in a matrix structure to assist delivery of multiple complex projects, with competing priorities and timeframes.Demonstrated experience working with business and technology stakeholders at all levels.High level of written and verbal communication skills and sound interpersonal skills.Experience gained working in Government or Emergency Services is an advantage

Your ApplicationWhen applying for a position with CFA, the key to progressing in the selection process is the quality of your application

Your application must demonstrate that you have the qualifications, experience, key attributes and skills required for the position

Applicants must address the selection criteria outlined in the attached position description

Your application should include:Cover letterResponses to the Key Selection Criteria as outlined in the Position DescriptionResume Please note: (if internal)Transfers on a fixed term basis or higher duties assignments require the approval of your current manager.Only CFA employees are eligible to apply for positions that have been advertised internally

Submitting your ApplicationWhen you click the 'apply' button you will be taken to the online application form

Here you will be asked to provide personal and contact details and respond to employment-related questions

The successful applicant will be required to complete a National Police History Check

CFA supports flexible working arrangements and is committed to being an inclusive, fair and child safe organisation for all staff, volunteers and the community
Melbourne VIC Australia
CRM Business Analyst Melbourne VIC Country Fire Authority Melbourne VIC
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