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Client Service Manager Melbourne VIC Iss Melbourne VIC

Client Service Manager Melbourne VIC

Melbourne VIC
2020-11-18 11:31:08
Client Service Manager Melbourne VIC
Job no: 519483

Work type: Full time

Location: Melbourne

Categories: Cleaner, Management

ISS is a global facility management company with over 485,000 employees throughout 46 countries. We are seeking value oriented people to join our local team of over 15,000 working HERO's. ISS service a wide range of sectors including Resources, Aviation, Healthcare, Education and Business & Industry.

At ISS, we ensure our employees have a safe work environment and are engaged and motivated to provide the best possible service to our customers, and welcome you to join us on our journey in realising our vision in becoming

"The World's Greatest Service Organisation!"

An exciting opportunity exists for a Client Service Manager to join our dynamic and professional Cleaning Management Team based in Melbourne, Victoria.

Reporting to the Key Account Manager, the primary objective of this role is to effectively manage our clients building cleaning requirements in line with contractual... agreements.

You will are also be required to provide leadership and support to all on site staff, while maintaining a customer focused and safe working environment.

In this high performance environment you will achieve success by consulting with stakeholders on a regular basis while tenaciously driving performance delivery.

As you will be in constant contact with Clients and Senior Executives, you will display polished presentation and communication abilities.

You will have extensive experience in a multi sited professional cleaning sector and in particular a working knowledge of Schools based building/site management.

Proven leadership skills are an essential requirement of the role, as is a strong decision making capability.

• Thorough knowledge of the cleaning industry, with experience in managing a large multi sited portfolio
• Ability to professionally communicate with clients on a Management level
• People skills with a passion for training and coaching in the field a must
• Ability to juggle multiple priorities and meet essential deadlines
• Monitor and achieve KPI schedules in line with a stringent audit regime
• Proactively oversee the safety and OH&S obligations as required
• Monthly financial reporting skills
• Must have valid driver’s licence and reliable vehicle
• Flexibility to work am/pm split shifts
• Ability to pass Police Clearance and Federal criminal background checks
• Ability to obtain a Working with Children Card

• Competitive salary packaging
• Company Car provided
• Mobile phone
• Lap Top
• Access to staff discounts with partner companies
• Tools of trade include; phone and laptop
• Internal opportunities within our global organisation

To apply for this role please click on the 'apply' link and complete the online application. You can review your application status and keep up to date with our current vacancies by visiting our ISS Careers Website:
Melbourne VIC Australia
Client Service Manager Melbourne VIC Iss Melbourne VIC
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